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IT Analyst - Level II - Duke Health Technology Solutions - Durham

Regular Full Time Durham, North Carolina
Requisition Number: 225315
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Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 ‘Most Wired’ health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities.

Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

Occupational Summary

The Application Analyst for Enterprise System Monitoring is responsible for the administration and maintenance of monitoring solutions that provide awareness for servers, networks, databases, security, performance, websites and applications.

The Application Analyst will also be involved in aspects of programing and cloud.

Application analysts are responsible for the administration, monitoring and maintenance of software infrastructures and applications.

You'll oversee practices and processes to ensure integrity, safety and availability of all data and applications as part of an organization’s information systems. You'll make sure that the processes needed for a business to function and succeed are running smoothly, acting as a technical point of contact to fix application and systems issues - usually on an immediate basis.

In this role, you'll work within IT departments alongside application developers and software engineers. You could also be involved in:

  • Programing in Python or PowerShell
  • Configuring native cloud security tools (aws, azure, or gcp)
  • Training and support of staff in using applications
  • Analysis and diagnosis of application errors
  • Problem resolution in both the long and short term
  • Design and development of existing and new applications
  • Road testing and implementation of new applications.

Job titles vary and include titles such as problem analyst, technical adviser and system analyst. Although there may be slight variations in responsibilities, the core activities between these are likely to be similar.

Work Performed

  • Research and promote the adoption of application development best practices that could benefit Duke.
  • Develop automated solutions to inefficient or repetitive application development tasks.
  • Contribute to the development of several products within a given technical domain.
  • Identify frameworks and tools that are best suited for the task at hand.
  • Write technical specifications, given functional requirements.
  • Refactor code to share methods and plug-ins wherever possible.
  • Research and promote the adoption of automated testing tools and techniques that could benefit Duke.
  • Diagnose problems with existing application code and develop technical solutions that resolve the problems.
  • Assist with in-depth analysis of technical problems, suggest short-term and long-term resolutions.

Required Qualifications at this Level

Education/Training:

  • Bachelor's degree in a related field, or four years of equivalent technical experience required.

Licensure/Certification:

  • None required. 

Experience:

  • Two years of directly related experience is required.

Preferred Qualifications

  • Preferred certification in development technologies, as appropriate for the position.

Skills

  • Keeps current on new industry trends in a specific discipline and applies learnings to assignments.
  • Takes personal responsibility for taking actions on projects that result in solutions that truly address customer needs.
  • Understands when to request supervisor involvement in programming related matters.
  • Considers impact to others and current processes within discipline prior to taking action.
  • Adapts individual work style and reprioritizes assignments as changes in department or project goals or requirements are communicated.
  • Independently completes complex tasks and portions of larger projects.
  • Identifies and uses appropriate resources to accomplish tasks and build individual and team knowledge.
  • Suggests new approaches to accomplishing individual responsibilities or team assignments.
  • Accomplishes assignments/project objectives through keeping people focused on the solution and the team informed of project status.
  • Shares information and solicits input and ideas from other team members.
  • Persuades team members to use different work steps/methodologies to accomplish assignments.
  • Promotes the goals of the initiative, setting aside departmental or functional biases to achieve objectives.
  • Delivers systems or programs that are completed on time and within budget.
  • Self-motivated and focused on delivering quality work even when faced with difficulties or over a longer-term project.
  • Possesses advanced knowledge and proven application of it within a specific discipline.
  • Provides assistance to project team members in accomplishing technical or programming-specific tasks.
  • Independently completes complex tasks and portions of larger projects.
  • Realistically evaluates own progress against expectations/goals and takes necessary actions to address developmental needs or performance issues.
  • Develops realistic project plans for assigned tasks or portions of larger projects and modifies plan as requirement changes are communicated.
  • Obtains necessary information/data to complete assignments independently or as part of a project team.
  • Understands client/project issues to develop moderately complex solutions within a single discipline.
  • Develops strong working relationships with colleagues and/or project team and customers to effectively complete team goals and objectives.
  • Builds strong working relationships with members of his/her team and interacts and establishes relationships with individuals in other teams or departments as needed.
  • Comprehensive understanding of underlying technologies that support the application.
  • Comprehensive understanding of the deployment process and methodologies. Extensive knowledge of one or more multiple frameworks and high-level programming languages.
  • Ability to write software that optimizes leverage of the underlying technologies (e.g.,Phusion, TCP, sockets).
  • Comprehensive understanding of common algorithms and patterns and ability to apply them appropriately.
  • Strict adherence to agreed-upon coding standards.
  • Demonstrated proficiency in refactoring code and developing reusable functions/objects.
  • Ability to design systems that span multiple technologies/platforms.
  • Ability to write technical documentation describing system architecture, including functional and technical specifications.
  • Demonstrated ability to coach more junior members of the team in a constructive manner.
  • Ability to complete tasks with minimal oversight that are normal in scope.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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