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Patient Revenue Management Organization

prmo building entrance with Duke Health sign.

Careers at the PRMO

The Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health to streamline the revenue cycle. PRMO team member aid in delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke Health’s reputation and mission of advancing health together.

1,700

Approximate number of team members

221,717

Virtual visits supported in Fiscal Year 2023

1.2

Million + in-person outpatient visit arrivals assisted in Fiscal Year 2023

#1

Healthcare recipient in North Carolina on Forbes' 2023 list of Best Large Employers 

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kevin timp smiles.

The strength of my team really makes me feel supported and valued here. I have a wonderful internal team. The leaders have looked out for me and really inspired me to strive to do the same—and promote unique ideas.

Kevin Timp

Self-Pay Collections Manager, PRMOWith Duke since 2017

What Makes the PRMO Special

Within the PRMO there are remote, on-site and hybrid roles. For those team members on campus, the office location offers dining, a 24-hour fitness center, sports courts, and touch-down meeting space.

Group of six PRMO fellows smiling together.

Fellowship Program

The PRMO offers a two-year fellowship program designed to provide in-depth experience and knowledge of how revenue cycle financial management functions at all levels across the health system.

Group smiling during gathering with food.

Creating Belonging

Diversity and Inclusion Committee members meet monthly and serve as ambassadors for their team and share information.

Team member accepts impact award with leaders.

Support and Recognition

PRMO team members have the chance to support and recognize their colleagues in the annual Impact Awards.

Life Across the PRMO

Learn more about the service

Backup Care Service

A partnership with Bright Horizons now provides Duke University Health System team members access to a network of high-quality childcare centers and in-home care providers to offer temporary care.

Learn more about the service
Listen to Maxie's Story

Maxie's Story

In his 15-year career with Duke Health, Maxie Kennedy Hipps-Figgs says it’s his leaders that pushed him and helped him grow professionally and personally.

Listen to Maxie's Story
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Explore Upcoming Hiring Events

Explore hiring events and discover all the ways Duke Health supports team members personally and professionally.

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