APPOINTMENT COORDINATOR

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Growing Child Pediatrics - 260 Horizon Dr, Raleigh, NC

JOB SUMMARY

We are seeking a Bilingual Appointment Coordinator for a pediatric practice to answer the incoming calls and schedule the appropriate appointments for the needs of the patient. Coordinate and perform a variety of duties associated with appointment scheduling for clinic visits, studies and procedures. Typically serves as the first point at which a patient is registered into Duke Health System.

JOB DUTIES AND RESPONSIBILITIES

• Review and Coordinate appointment requests, determine appropriate services, physician and appropriateness of setting
• Identify correct patient in Maestro Care; verify patient demographic and insurance data
• Notify patients of co-payment requirements and outstanding balances
• Coordinate appointments in accordance with provider preferences. Notify patients of appointment time and location

JOB ELIGIBILITY REQUIREMENTS

• Minimum of one year of work experience in directly communicating and providing service to the general public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
• Prefer call center experience.
• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Bilingual English/Spanish 

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.