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Air Medical Communication Specialist - Duke University Health System - Duke Life Flight

Regular Full Time Durham, North Carolina
Requisition Number: 231762
Duke University Hospital

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance (based on eligibility)

Air Medical Communications Specialist– Duke University Health System - Duke Life Flight

Duke University Health System seeks to hire a Comm Specialist who will embrace our mission of Transforming Lives Transforming Care.

Perform a variety of activities in the Air Medical Communications Center to include the operation of phone, radio console, weather radar system, computer database, mapping systems and related systems and equipment in support of air medical and ground based patient transport services. 


  • Operate communications center phones, two-way radio transmission and receiving console, weather radar system, computer database, mapping systems and related systems and equipment in support of air medical and ground based patient transport services.
  • Respond to emergency transport calls and dispatch the crew according to established procedures; receive incoming calls and set up teleconferences with attending physician(s), transport nurse, referral source and appropriate receiving units; provide information on aircraft or ground transport availability, weather projections, locations and time projections.
  • Recommend appropriate utilization of Communications Center services to medical control officer on duty; outline available options and recommend course of action based on assessment of all relevant factors.
  • Maintain interface with Public Safety (i.e. Durham EMS, Fire, Police and Rescue) to ensure proper coordination of transport services in emergency and trauma-related transport activities. 
  • Provide statistical information as requested by flight crew to include average flight distance, average time, latitudes and longitudes; provide directions for specific landing sites.  Monitor and read weather radar information as requested.
  • Coordinate emergency and direct admissions from outside hospitals in conjunction with charge nurses and physicians based on treatment plan and bed availability.  Accurate and timely documentation of trauma divert status for hospital.
  • Work collaboratively with the MCO’s, Transfer Center Nurses, Patient Placement, Life Flight Nurses, Case Managers, Billing Department, and all other Departments associated with the Air-Medical Transfer Center to ensure proper information is gathered and entered into the computerized dispatch software correctly and patient transport is complete.
  • Maintain database on referrals and hospital locations; access, read and interpret county, state and specialized maps for determining locations of accident scenes or referral sources.
  • Provide superior customer service in interpersonal relationships with co-workers, patients, visitors, families, and Doctors in a courteous, professional, and friendly manner.  Promote teamwork by exchanging ideas.
  • Enter and record a variety of data and maintain a file of reports, forms, records and daily log.
  • Participate in Life Flight educational outreach programs as directed.  Participate in departmental and/or hospital committees.
  • Perform other related duties incidental to the work described herein.


  • 3 - 12 hour shifts
  • 2 shifts available:  7a-7p or 7p to 7a


  • High School Diploma or equivalent
  • Two years of dispatching experience in 911 control line, fire/police dispatching, air traffic control,
  • hospital-based health or related setting or an equivalent combination of relevant education and/or
  • experience
  • Certified as a North Carolina EMT, EMD or IAMTC
  • Maintain certification through continuing education
  • IAMTC (International Association of Medical Transport Communication Specialists) within 18 months of hire
  • Ability to operate radio/console equipment and transmit information.
  • Ability to learn Maestro and Dispatch software applications.
  • Master competencies in these areas within 6 months.  Evaluate progress in these areas within the 90 day probationary period

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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