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Director, Supply Chain Management
Duke University Hospital
Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Director, Supply Chain Management
Job Code: 5568
Pay Target: H
Supervisory Responsibility: Yes
General Description of the Job Class
Duke University Health Supply Chain is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Excellence, Safety, and Teamwork, we are creating an environment driven by purpose, excellence and service.
This role is responsible for optimizing logistics, synchronizing supply and demand, measuring performance, embedding leading practice and ensuring continuous improvement. The director of supply chain will lead the supply chain department and associated operations, staffing, training, budget, policies and overall performance management.
The Director will also oversee the optimization and standardization of all supply chain automation tools and software within the hospital to include distribution of supplies, logistics, laundry and linen services, receiving and inventory management, including, but not limited to, the utilization of point-of-use inventory management processes and technologies, as well as the appropriate balance between logical unit of measure replenishment processes and techniques and the deployment of bulk inventory methodologies, where appropriate. The Director will lead the supply chain vision and strategy established by the Supply Chain Leadership team, ensure supply chain practices adhere to industry standards and best practices, regulatory compliance, minimize risk and align with and support the Health System’s strategic initiatives. This role will work very closely with Support Services Leaders, Clinical Leaders and Hospital Senior Leadership. Through collaboration and direct accountability with key customers. The Director, Supply Chain Management reports directly to the Associate Vice President, Supply Chain Site Operations and Logistics.
Duties and Responsibilities of this Level
Lead, guide, and supports multiple project work streams by acting as a leading change agent, including identification of change impacts on people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability of said projects.
Identifies and develops strategies to reduce resistance and uncertainty to foster a positive acceptance of change within the department.
Identifies and evaluates potential risks associated with alternatives or decisions and determines the activities, steps, and adjustments necessary to deal effectively with the defined risk.
Insure department meets regulatory compliance.
Insure the work environment is conductive to high levels of productivity, free of barriers that would inhibit workflow.
Oversee the training and education of supply chain associates to ensure high levels of quality and productivity.
Prepare an annual departmental budget addressing capital equipment, labor, supplies, and other departmental costs.
Act as an advisor/resource to all departments with regard to supply, equipment, and service needs.
Direct the total distribution of goods and services.
Control, count, and report all hospital supply inventories on a regular basis.
Implement, track and measure established set of performance metrics for productivity, supply waste and inventory management for associates and inventory locations.
Maintain a clean and safe working environment.
Leadership/management (ability to lead diverse teams on a direct or matrixed or shared service reporting basis; ability to assess and evaluate talent).
Financial analysis (ability to develop and evaluate business cases for decisions; Ability to evaluate suppliers for financial stability, risk, and competitive attributes)
Stakeholder/internal customer management
Managing change/change awareness
Fundamental, working skills in quantitative methods/statistics
Read and interpret complex business and/or technical documents
Equivalent work experience acceptable, as determined.
Required Qualifications at this Level
Education: Bachelor's Degree in Business, Healthcare, or related field. Preferred degree in logistics.
Experience: Seven years of progressive experience in logistics, supply chain, or healthcare. Two of the Seven years of experience must be in supply chain/logistics and two of the Seven years of experience must be in a management capacity.
Job Code: 00005568 DIRECTOR, HOSPITAL SUPPLY CHAIN
Job Level: H2
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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