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PATIENT SERVICE ASSOCIATE
Occ Summary
Must be available Monday-Fr iday 6:30am-5:00pm
Must be able to work in multip le clinics/departments
Coordinate and partic ipate in a variety of duties associated with the daily clinic preparatio n process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. The position also i nvolves customer service, message distribution, ancillary scheduling, pr eparation, and referrals management.
Work Performed
Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical reco rds. Attach HIPPA/Medicare documents to the encounter forms. Check-in pa tient upon arrival in the practice. Identify correct patient informatio n in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on requiredforms and obtain signature as r equired by policy and procedure. Completes all Maestro Care check-in fil es and manage all appropriate alerts. Collect and post co-payments and b alances on accounts due. Imprint all patient specific chart documents an d requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requ ested. Maintain private physician office charts. Prepare encounter forms . Investigate and account for missing encounter forms. Audit encounter f orms for completeness and accuracy before batching. Batches encounter fo rms or charge posting in Maestro Care. Schedule tests and procedures. Co mplete and distribute ancillary service requisitions.Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan.Check-outpatient s. Make return appointments by scheduling patients into the correct appo intment type, entering the primary care physician or referring physician and scheduling tests and procedures.Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical infor mation from patients and referring physicians accurately ,completely and timely. Disseminate messages according to practice communication standa rds
Knowledge, Skills and Abilities
Strong verbal an d written communication. Basic PC and data entry skills. Knowledge of me dical terminology and telephone etiquette. Demonstrated ability to organ ize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relations hips with others. Must be able to apply specific departmental policies r ules and regulations relating to verifying patient information, collecti ng payments and maintaining records and forms.
Level Charact eristics
N/A
Duke is an Affirmative Action/Equal Opportunit y Employer committed toproviding employmentopportunity without regard t o an individual's age,color, disability, gender, gender expression, gend er identity, geneticinformation, national origin, race, religion, sex, s exual orientation,or veteran status.
Duke aspires to creat e a community built on collaboration, innovation, creativity, and belong ing. Our collective success depends on the robust exchange of ideas—an e xchange that is best when the rich diversity of our perspectives, backgr ounds, and experiences flourishes. To achieve this exchange, it is essen tial that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold the se values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essenti al job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accomm odation willbe provided by each hiring department.
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
Minimum of one year of work experi ence in directly communicating and providing service to patients or publ ic; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
Degrees, Licensures, C ertifications
N/A
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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