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Pharmacy Technician III - Duke Homecare & Hospice (Full-Time/Days)

Regular Full Time Durham, North Carolina
Requisition Number: 221571
Duke Homecare & Hospice Duke Homecare & Hospice offers hospice, home health and infusion services as well as serves as the home for the Duke Caregiver Support Program. Our Hospice team works closely with a patient's physician to provide comprehensive, individualized care in the comfort their home or at our inpatient hospice facility located in Durham. Our team of nurses, therapists, social workers, counselors, and chaplains help patients and their families manage advanced medical conditions. Duke Home Health provides services in a patient's home that include skilled nursing, physical therapy, occupational therapy, speech therapy, social service, home health aides, and pain and wound management. Our infusion team comes to a patient's home to administer intravenous medications, including antibiotics and chemotherapy, to children and adults. Our nurses, pharmacists, dietitians, and patient services coordinators work under the direction of a patient's doctor to monitor needs and treatment.

Work Location: Duke Homecare & Hospice - Durham, NC

Working Hours:

  • Monday - Friday
  • 9:00am - 5:30pm

General Description of the Job Class

  • This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, provision of clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.
  • Individuals eligible for pharmacy technician III are competent in all tasks associated with pharmacy technician level I and pharmacy technician level II. Pharmacy technician III staff must achieve and maintain certification by the Pharmacy Technician Certification Board.
  • The pharmacy technician III coordinates technician staff and activities and/or is responsible for specific advanced duties (e.g., Automated Dispensing Cabinet, Sterile Preparation QA Specialist, Medication Inspection Specialist and Procurement Specialist).

Duties and Responsibilities of this Level


  • Perform all aspects of the job functions of the technicians coordinated by this position (i.e., Level I & Level II).
  • Provide leadership and supervision for the technician group in the achievement of day-to-day tasks; assist with troubleshooting of problems.
  • Review and update policy and procedure documents related to technician job functions.
  • Assure consistent, compliant and safe technician work practices to established unit, department, state or federal rules and regulations; assure quality control in the provision of services.
  • Screen, interview and recommend technician applicants for employment
  • Provide input, assist with evaluation of technician performance based on developed standards and provide feedback accordingly.
  • Develop training materials and assure appropriate training of all technicians
  • Assist in staff development and skills maintenance activities.
  • Participate in division goal planning or quality improvement activities and ensure adoption of resulting practice expectations by the technician group.
  • Manage technician scheduling and assure that daily job functions are executed adequately.
  • Complete time and attendance records for payroll per DUHS policies.
  • Conduct and manage technician meetings to provide a forum for exchange of information and ideas.
  • Oversees supply chain management, including adherence to inventory control procedures and maintenance of non-Duke vendor inventory (e.g., auxiliary labels, office supplies).
  • Respond to internal and external customer service requests.
  • Perform other related duties incidental to work described herein
  • Specialist:
  • Effectively follows policy and procedures with an in-depth understanding of the designated area
  • Review and update policy and procedure documents related to technician job functions
  • Assure consistent, compliant and safe technician work practices to established unit, department, state or federal rules and regulations; assure quality control in the provision of services.
  • Manage designated responsibilities while being able to shift to help team members
  • Monitors designated activity, proactively identifies and resolves potential problems, develops and implements solutions to identified problems
  • Complete and accurate documentation supporting designated activities or procedures is maintained as needed
  • Create reports for internal purposes to assist in the ongoing monitoring of designated area
  • Serve as a primary training resource for developing competency in specialty areas
  • Perform other related duties incidental to work described herein

Required Qualifications at this Level


  • High school diploma or equivalent and completion of an accredited pharmacy technician-training program.


  • Acceptance into pharmacy school.


  • High school diploma or equivalent and one year of pharmacy or health care related experience.
  • College course work in business/management, position specific advanced coursework, and/or an equivalent combination is preferred.


  • Minimum of two years of pharmacy technician experience is required.

Degrees, Licensure, and/or Certification:            

  • North Carolina Board of Pharmacy registration is required.
  • Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Knowledge, Skills, and Abilities:              

  • Considerable knowledge of drug names, medical terminology and pharmaceutical calculations.
  • Proficient computer skills including Excel, Word and PowerPoint
  • Strong written and verbal communication skills.
  • Requires critical thinking skills with ability to implement solutions.
  • Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction.
  • Strong organizational skills including staying focused on assigned task and using time and resources effectively and efficiently to achieve job expectations.
  • Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times; manual dexterity sufficient to perform computer, dispensing functions of the job; ability to lift up to 20 lbs., while walking, stooping, bending and reaching.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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