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Procedural Supply Chain Manager
Duke Raleigh Hospital Duke Raleigh Hospital offers the latest in care and technology in a patient-friendly setting. It has been an important part of Duke Health since 1998 and has served Wake County for more than 35 years, employing more than 2,000 team members. The hospital provides 186 inpatient beds and a comprehensive array of services, including the Duke Raleigh Cancer Center, Duke Raleigh Orthopedic and Spine Center, cardiovascular services, neurosciences including the Duke Raleigh Skull Base and Cerebrovascular Center, advanced digestive care, disease management, and prevention, wound healing, outpatient imaging, intensive and progressive care, pain clinic, same-day surgery, emergency department and community outreach and education programs. U.S. News & World Report ranked Duke Raleigh Hospital as high performing in orthopedics and five adult procedures/conditions: chronic obstructive pulmonary disease (COPD), heart failure, kidney failure, lung cancer surgery, and stroke.
Procedural Supply Chain Manager
Pay Target: F2
Supervisory Responsibility: Yes
General Description of the Job Class
This key role will manage and coordinate strategic activities of the hospital Supply Chain Management functions in a proactive manner. The Manager will facilitate the supply chain vision and strategy established by the Supply Chain Leadership team, ensure supply chain practices adhere to industry standards and best practices, regulatory compliance, minimize risk and align with and support the Health System’s strategic initiatives. Work directly with OR department & staff to ensure requisite supplies on hand 24/7 for surgical needs. Participates as a member of the Supply Chain leadership team and represents the department in management and associate forums. Manage the overall day-to-day operations of Supply Chain Management to promote safe, efficiency and effective patient care. Manage customer communication and supply chain processes to ensure optimal customer service standards are met. Excellent close loop communication skills are essential, as well as customer service follow through in a supportive team environment. Excellent knowledge of supply chain information systems and Excel skills of supply chain data a must. This position requires excellent customer service & communication skills.
Duties and Responsibilities of this Level
Being able to be a mentor/precept to the staff. Manage the day-to-day operations of Supply Chain in designated areas. Work collaboratively with medical staff and supply chain leadership to develop and maintain programs and process designed to ensure compliance of service delivery standards. Review and improve standards on an on- going basis, continuous improvement mindset. Serve on intra and interdepartmental committees related to organizational objectives. Seek opportunities to promote the vision, mission and value of the organization by serving in leadership positions on relations committees. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, as well as internal policies and procedures to ensure adherence in a manner that reflects safe, honest, ethical, and professional behavior. Conduct inspections of the hospital facilities to assure uninterrupted flow of supplies and other responsible items (e.g. linen) to departments and to ensure compliance with established policies, procedures, rules, and regulations. Produces high levels of employee satisfaction through cross-training, inter-departmental promotions, ongoing career planning, motivation and communication to staff thereby increasing productivity and reducing departmental turn over. Provide professional support to supply chain leadership; serve as a resource to enhance revenue, achieve optimal utilization and reduce costs. Trains the associates to be knowledgeable in all supply chain related functions including customer service and efficient, productive methods of completing their tasks. Ensure appropriate inventory levels are maintained and communicate with customers regarding stocking, ordering and deliveries. Direct assigned staff in the attainment of performance standards and evaluate performance; responsible for hiring, training, coaching, provide corrective actions when necessary and other related personnel actions. Matches associate schedules to customer needs, utilizing metrics to support decisions. Benchmark performance measure to track trends and needs for improvement.
As the Operating Room Supply Chain Manager, you will oversee all supply chain activities within the operating room/surgical services including but not limited to the following:
- Oversee all Supply Chain Associate functions within Periop Services.
- Strong focus on inventory management process development
- Ensuring supply chain staff provide exceptional customer service
- Promoting an environment of collaboration between supply chain and clinical team members.
- Assisting the SCM Technology team in any implementations of a technological nature.
- Responsible for managing perpetual/periodic inventory including, but not limited to cycle counting, invoice reconciliation, budget management, purchase order generation, product trials, monthly inventory reconciliations, and mid-year/end-of-year inventory.
- Continuous staff development planning and implementation.
- Oversee the Tissue Tracker system to include vendor Certifications, Recalls and Quarterly Inventory verification.
- Forecast and par level management setting and revisions.
- Manage product recall process for supplies and patient implants.
Point of contact for clinical nursing and clinical nursing management for supply needs.
- Responsible for expiration dates and team performs periodic checks to remove and value expired products, and revising stocking levels accordingly.
Accountable for budget as it relates to inventory management and labor.
- Leads product conversions and ensures they are implemented in a timely manner.
- The Manager works with distributors and Data Management to ensure inventory forecasts are appropriately established to minimize stock shortages impacting patient care.
- Works with nursing and procedure-based departments to refine business processes and enhance quality as it relates to inventory availability and to manufacturer shortages.
- Responsible for trending supply utilization within clinical departments and modifying operations to ensure optimal performance.
- Collaborates with Members in identifying and implementing improvements and standardization in support of initiatives.
- Monitor and report to identify recurring trends and key opportunities for vendor or internal improvements.
- Leads a Distribution Operations group by communicating with and developing staff members
- Develops and articulates a short-term strategic vision for areas of responsibility. Develops, evaluates, and implements policies and procedures for maintaining the quality, security, and adequate flow of materials and supplies including receiving, inventory control, shipping, distribution, storage, and maintenance.
- Evaluates short and long-term plans, identify problem areas, recommend solutions, and implement appropriate changes; partner with the leadership to plan and support operations and program development.
- Ensures efficient and compliant operational performance; ensures operating compliance with government and agency regulations; ensures departments are operating in compliance with organization and hospital policies.
- Develops and maintains productive working relationships with departments, vendors, staff, and administration; maintains a collaborative relationship with the clinician
- Collaborates with department heads to identify materials and operational needs and identifies methods of improving services.
- Manages essential performance improvement initiatives by collaborating closely with surgeons and OR nursing leadership for optimal utilization of consumable patient care items used in surgery.
Required Qualifications at this Level
Education: Bachelor's degree in Business, Accounting, Finance, Healthcare, and/or another related field required.
Master's degree preferred, but not required.
Experience:5 years of experience in logistics, supply chain, or health care leadership/management. 2 of the 5 years must be in supply chain/logistics
Experience with supply chain technology solutions. Unique Identifier Information capture type
Previous experience in Logical Unit of Measure distribution processes required.
Previous experience in LEAN Six Sigma methodologies preferred, but not required.
Degrees, Licensure, and/or Certification: Valid State Driver's license required
Knowledge, Skills, and Abilities: Demonstrated abilities in staff management and leadership experience, ability to drive positive culture change in department. Able to articulate and drive Duke University Health System global strategies and vision for Supply Chain in all activities. Exceptional negotiation, analytical, verbal and written communication skills. Exceptional motivational, prioritization, and organizational skills with the ability to multi-task and meet strict deadlines. Goal-oriented with an emphasis on creating efficiencies, reducing waste, and improving the quality of patient care delivery. Ability to successfully work independently but also working in a team management environment. Manages employee job functions and schedule times to meet daily departmental demands. Demonstrated ability to lead diverse teams, build consensus and influence key stakeholders. Establish, develop and grow supplier relationships. Ability to think strategically, present and articulate direction and strategies, and act as a change agent by solving operational gaps needed to achieve departmental and organizational strategic plans. Understanding of departmental budgets, and key financial and statistical activity reports. Ability to manipulate and organize large data sets and interpret implications for the medical center. Experience with ERP (preferably SAP) or other supply chain information systems software with intermediate to advanced skills with MS Excel, Word, and PowerPoint. Read and interpret complex business and/or technical documents. Knowledge of progressive supply chain strategies, and certification in AHRMM or APICs is preferred but not required. Must have the ability to exert 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. In this particular job, the exertional requirements are to push/pull the unloaded and loaded supply carts with the duty requiring up to 100 pounds of exertional force daily. Reaching, lifting, stooping, and bending are frequent in daily duties. Possess a sense of urgency and a proactive, customer service philosophy. Ability to be sensitive to the needs of customers through the practice of quality service principles.
Job Code: 00004602 SUPPLY CHAIN ASSOCIATE
Job Level: C1
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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