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Operations Administrator- Duke Raleigh Hospital- PT- Days

Duke Raleigh Hospital, A Campus of Duke University Hospital Part Time Raleigh, North Carolina
Requisition Number: 244296
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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital

Pursue your passion for caring with Duke Raleigh Hospital in Raleigh, North Carolina, which has been part of Duke Health since 1998 and has served Wake County for more than 35 years. Duke Raleigh Hospital features 204 inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in theTriangle!
  • Relocation Assistance (based on eligibility)

 Duke Raleigh Hospital Operations Center is looking for a Part-Time, Days coverage Operations Administrator (OA), for their Day shifts. 

This part time position will average 8 hours of work over the course of 8 weeks.

Candidates must have availability for both weekdays and weekends. 

General Description of the Job Class
The Operations Administrator provides on-site operational leadership on a 24-hour basis (including weekends and holidays). This position will have the authority to act on behalf of hospital leadership. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. This position is the administrative liaison to patients, families, health system employees and external customers.

Duties and Responsibilities of this Level
    •  Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital.
    •  Intervene in situations involving patients, visitors, hospital staff and other external customers.
    •  Coordinate operations and personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of services within designated areas.
    • Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
    •  Oversee patient care flow while redirecting and allocating resources.
    • Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department.
    •  Investigate patient/visitor concerns and implements appropriate courses of action.
    •  Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
    • Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision- making.
    • Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
    • Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.
    • Document pertinent information, actions and decisions and communicates to appropriate leadership.
    • Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
    • Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis.
    • Collaborate with clinical and support staff to foster delivery of quality care
    • Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer
    • Assist staff in identifying clinical experts for specific patient population concerns.
    • Attend Code Five events and participates as needed; provide feedback for staff and completes QA report.
    • Assist Patient Access Services in coordinating patient placement.
    •  Maintain visibility with hospital staff through rounds.
    • Assist in evaluating and reassigning staff during crisis situations.
    • Serve as Notary Public for assistance with advance directives (healthcare power of attorney and living will).
    • Participate in JCAHO activities.
    • Coach staff in problem solving, effective communication strategies, conflict resolution and career path opportunities.
    • Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.
    • Optimize resources to maintain facility operations.
    • Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
    • Function as on-site coordinator for internal/external disasters or other major events.
    • Assist with the initiation of the severe weather policy in conjunction with the leadershp team
    •  Authorize financial assistance up to $100.00 for patient satisfiers and operational situations.
    •  Determine when AOC is notified for second level intervention. Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education
    • Bachelor's degree in Nursing (BSN) is required. Master's degree is strongly preferred.
    • Experience
    • Work requires a minimum of five years of relevant experience of which two of the years must be clinical.
    • Degrees, Licensure, and/or Certification
    • Current or compact RN licensure in the state of North Carolina required. BLS required.

Distinguishing Characteristics of this Level

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

As you explore and apply to career opportunities with Duke Health, we want to alert you of possible fraudulent scams and phishing schemes targeted at job seekers. Duke Health will never ask for any financial contribution or to provide sensitive personal information outside of our application and background check process.

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Serving With Purpose

You’ve always been called to care – and we share your dedication to making a meaningful difference in the community. With the entire team united through this purpose, there are no limits to what we can achieve together. You’ll have all the resources you need here to leave a legacy of exceptional service because at Duke Health we support you in your calling to care.

Awards and Recognition

Duke Health is consistently recognized as a top employer for our dedication to the team members and the patients we serve.

Forbes list

On Forbes list of Best Large Employers, we are the #1 healthcare recipient in North Carolina for 2023.

LGBTQ Recognition

Our hospitals are consistently recognized as LGBTQ Healthcare Equality Leaders by Healthcare Equality Index.

Magnet Recognition

We are among about 9 percent of U.S. hospitals that hold the American Nurses Credentialing Center’s Magnet Recognition honor.

CHIME Digital Health

CHIME Digital Health Most Wired recipient since 2018, honoring our ability to elevate the health and care of communities around the world.

Magnet Recognition
We are proud to be named a top healthcare system in North Carolina on Fortune’s 2024 list of America’s Most Innovative Companies.

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