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Patient Account Team Lead - DRAH Admissions and Same Day Surgery

Regular Full Time Raleigh, North Carolina
Requisition Number: 223088
PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.


General Description 
Analyze, organize, and utilize complex data and rules related to the revenue management process. Provide training, assessment, coaching, and technical support in the application of multifaceted rules in the work environment to achieve desired outcomes and compliance with DUHS policies and standards. Perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development. May function as a team lead.

Duties and Responsibilities of this Level
(Percentages may exceed 100%) Fiscal Responsibility

*Job function is dedicated to analysis, identification of trends, validation, and compliance as related to fiscal activities, generating additional revenue, reducing bad debt expense and charity write-offs, overall expense reduction. Fiscal responsibility measured on accuracy, quality of work output, compliance with established DUHS policy standards or agreements. Responsibility may be defined in terms of value of work portfolio assigned. Customer Service

*Troubleshoots; follows through and resolves issues related to the patient revenue cycle; develops and presents recommendations for further consideration by management. Job requires contact with internal (or other DU/DUHS departments) and external customers; high level of external customer contact; in person as well as over telephone. Position is focused on customer retention; frequently the initial contact with DUHS is primarily with this position.


*Position requires minimal clerical duties such as operating general office equipment. Scope of Authority

*Job requires limited supervision of other employees in the unit. Provides direction and supervision to staff in daily procedures. May function as a team lead to include providing feedback to staff and management on day-to-day issues related to operations or staff performance. Some decision making relative to individual work activities. Assignments defined by supervisor or manager.

Required Qualifications at this Level
College degree preferred or significant years of patient revenue cycle/process experience in lieu of college degree. Additional specialized training relevant to job responsibility.

5 years experience in a Healthcare or Business setting or an equivalent combination of relevant education and/or experience engaged in analytical and compliance issues.

Degrees, Licensure, and/or Certification:  
Certification in related field of experience preferred but not required.

Knowledge, Skills, and Abilities:   
Technology: PC Intermediate Excel- Advanced Word- Intermediate Database- Intermediate Lotus Notes Accounts Receivable Systems- Intermediate Calculator- Advanced Data entry General Systems for Duke University Health System, PDC

*Excellent communication skills *Excellent written communication skills *Demonstrated team skills *Excellent analytical/accounting/statistical reporting skills

Distinguishing Characteristics of this Level

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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