DHTS SYSTEM ANALYST

Job Title: DHTS System Analyst

Occupational Summary
Job Description The Site Reliability Engineer (SRE) for Kubernetes is responsible for supporting and maintaining our Kubernetes technology to provide a platform for the delivery of modern applications. The SRE is a subject matter expert on both sides of the Kubernetes API, Essential tasks/responsibilities:

• Research, recommend, design, document, and deliver innovative solutions for adoption at Duke Health
• Assist with the adoption of modern delivery methods: Kubernetes and Cloud
• Develop scripts for the automation of various application activities
• Design Cloud-based solutions to host apps & facilitate data transfer via APIs (AWS, Google Cloud, Azure)
• Facilitate issue resolution with internal teams: Service Desk, Networking, Device Support, Citrix, OS, Server, VM/Docker Containers, Database, App development, Operations, DevOps
• Coordinate design, implementation, and management of generic and FHIR APIs
• Produce Data / System Flow diagrams to represent new system designs
• Coordinate continuous vulnerability management / patching for each application container

Additional Responsibilities:

• Provide application system support for team apps – rotating 24x7 support
• Develop relationships with vendors to ensure customer needs are met in a timely manner
• Author and Update system documentation to share all knowledge acquired in the developer guide
• Ensure systems conform to Duke Information Security Office policies and procedures
• Assist in oral and written presentations to project teams, customers, and management
• Coordinate / Perform Application Testing
• Follow established Change Management processes
• Provide feedback on departmental processes and procedures / suggest improvements
• Plan and coordinate system and application upgrades
• Identify internal resources to build project teams as required
• Detailed analysis and documentation of customer workflows
• Collaborate with Administrative, Clinical, and Research customers to understand and meet needs
• Develop relationships with key customer management representatives

Minimum Qualifications - DHTS System Analyst 2:
Education: A bachelor's degree in a related field is preferred, or five years of equivalent work experience.
Experience:
Minimum 5 years of IT solutions engineering.
Required Skills:
Some Application Development Lifecycle, ideally with a DevOps focus
Scriptwriting (e.g. Ansible Playbooks / Helm Charts)
Experience with Containerization and Orchestration technologies (docker, Kubernetes). Multi-cloud experience a plus.
Experience with CI/CD technologies like GitLab CI or GitHub actions
Experience with Server Administration (preferably Linux)
Basic understanding of Networking topologies, Firewall rules, Certificate Management
Proven ability to analyze customer requirements and translate them into effective solutions
Critical thinking
Customer Service
Troubleshooting / Root Cause Analysis
Project management, Agile/SCRUM experience
Desired Skills:
OpenShift certifications are a plus.
CKA or CKAD certifications are a plus.
Knowledge of Cloud Platforms (AWS, Azure, GCP)
Knowledge of Cloud Services (SaaS, IaaS, PaaS, FaaS)
Knowledge of Enterprise Architecture best practices
Knowledge of AI and ML Excellent time management, organizational, & task prioritization skills Excellent presentation skills
Excellent ability to communicate effectively with non-technical staff and with members of interdisciplinary teams Ability to interact well and effectively communicate with all levels of leadership
Minimum Qualifications - DHTS System Analyst 3:
Minimum 10 years of software development experience and/or IT solutions engineering.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.