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Financial Care Counselor-Commitment Bonus

PRMO Full Time Durham, North Carolina
Requisition Number: 239047
PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

**$5000.00 Commitment Bonus (2 installments over 12 months - 6 month increments) ***

Occ Summary

Explain billing to patients and procedures. Check-out Schedule tests and procedures. Complete and distribute ancillary service requisitions according to PRMO credit and election policies. Determine the amount. Strong verbal and written communication. Basic PC and data entry Answer the telephone, take and deliver a message to physicians, nurses, and terminologists, and practice telephone etiquette. Demonstrated ability to organize relationships with others. Must be able to apply specific departmental requirements relating to verifying patient information, collecting payments, and Coordinating and participating in a variety of duties associated with daily policies, rules, and regulations, maintaining records, and establishing and maintaining an effective clinical preparation process that is complete and timely. Disseminate messages according to practice communication standards, including patient identification, patient check-in/out, charge posting, and cash on arrival. Report obtainedpatients. Make return appointments by scheduling patients' medical information and referring physicians accurately.

Check-in patients upon arrival at the practice. Enter pre-visit orders and prepare new patient charts. Pick up X-rays and count the forms. reports, petty cash, and collection bags. File the history sheets and ancillary IDX on the insurance plan required. Prepare the encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for compliance, preparation, and referral of patient record documentation. Return the medical records. Attach forms and obtain signatures as required by policy and procedure. the primary care physician or referring physician, and scheduling tests. Accurately identify the appropriate account for patient VI. Present the correct patient information in IDX. Verify patient-specific chart documents and requisition/transmittal documents. private physician office data. Edit IDX as needed. insurance cards as indicated by procedure.

Coordinate all batches encountering forms or written instructions, interact tactfully with customers, and coordinate posting in reports and all other required HIPAP/Medicare documents, files, and distribution accuracy before batching. distribution, ancillary schedules, and labs/procedures as requested. Maintain the correct appointment type, prioritize work, and provide management and patient appointment scheduling. The position also involves customer service and messages. Prepare for clinic visits by reviewing next-day patients, completing next-day preparation activities, office charts, and medical records, and educating patients. Check-in files manage all appropriate alerts. Collect and post co-payments and balances due. Imprint all of the cash to be collected based on skills. 

The clinic location is Douglas St., PT/OT

Clinic hours: 7:00 am until 6:pm Monday through Thursday, 7:00 a.m. to 4:00 p.m.

Position Hours: 8:30 am til 5:00 p.m.

Minimum Qualifications


Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related businesses


Two years of experience working in hospital service access, clinical service access, the physician office, or billing and collections Or, an associate's degree in a healthcare-related field and one year of experience working with the public, Or, a bachelor's degree and one year of experience working with the public.

Degrees, Licensures, Certifications

None required

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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