Lab Informatics Coordinator/Analyst

General Description
Today’s laboratory and hospital environments are huge information driven systems powered by a vast network of integrated computerized systems. Effective IT is the essence of workflow and operational efficiency. Functionality, maintenance and issue response is paramount and vital to providing quality customer service, patient care and maintaining patient safety. This position is critical to bridging operational needs to the computerized networks that support the laboratory functions. This position will work with the DHTS LIS and DRH IT teams and have accountability for day to day activities associated with resolving IT issues, ensuring data quality and improving IT associated workflow in the DRH laboratory. Duties and responsibilities for this position classification are specified by the medical director are as follows:

Behavioral Expectations:
- Model positive behavior that encourages a work culture supportive of the Duke University Health System Behavioral Values.
- Demonstrate strong written and verbal communications skills necessary to facilitate positive interactions with employees, patients (and patient families), lab leadership and all laboratory customers.
- Maintain a positive and professional attitude during stressful situations and periods of issues resolution.
- Maintain the technical expertise to provide guidance and troubleshooting skills for LIS issues resolution in the DRH Lab.
- Demonstrate the leadership skills necessary to champion departmental changes, necessary to improve workflow, quality and patient care in support of our customers.
- Provide proactive leadership skills that are conducive to creative problem solving. Support “out of the box” thinking that works with the laboratory team to encourage the development and implementation of the best possible solution in support of quality patient care within established guidelines.
- Adhere to all DUHS and departmental policies and procedures

Duties and Responsibilities:
- Function as a member of the DRH lab team being integrally involved in improving workflow, processes and efficiency.
- Support and actively participate in the validation and implementation of new IT related programs and software.

Support and actively participate in the validation of changes and upgrades to current systems: Safe Trace, Beaker, Remisol, MOLIS WAM, RALs, Rover / REVER coordinating with other operational and IT systems as appropriate.
- Support and actively participate the implementation of electronic connectivity of new laboratory instruments to the LIS, lab middleware or HIS, coordinating with other operational and IT systems as appropriate.
- Collaborate with operations and the LIS in troubleshooting IT issues using a real time, hands on approach. Be available by phone or pager during off hours to assist in issues resolution.
- Write and perform departmental and interdepartmental LIS validations
- Demonstrate IT changes, enhancements and other functionality to the staff and leadership team. Train staff as needed.
- Assist department in preparation for planned downtimes and in response to unplanned downtimes to ensure optimal operations. Assist laboratory customers in the use of appropriate downtime procedures related to lab operations.
- Write and implement IT operational policies and procedures for the laboratory department. Ensure IT validations are signed off by the medical director observing appropriate timelines and deadlines.
- Ensure CAP readiness for IT checklist items and participate in CAP inspections as required.
- Coordinate with PRMO to establish new bill codes.
- Investigate billing issues / corrections
- Work with the DHTS/LIS in troubleshooting interfaces, computers, printers
- Initiate team tracks including new procedure requests, security requests, IT projects, IT purchases.
- Coordinate with DHTS/LIS to establish the ID/computer access for new employees
- Communicate effectively with other integrated IT specialists
- Coordinate with relevant DHTS departments to create, validate and tailor electronic reports as needed.
- Participate and communicate DRH Lab IT status reports by attending monthly DHTS LIS Steering Committee meetings, IT meetings, DRH Lab quarterly reports and DRH Lab Committee meetings.
- Interface with DRH IT applications specialists
- Orient new employees to EPIC, and Beaker etc
- Coordinate (as necessary with other IT resources) to generate statistical reports for DRH data
- Coordinate IT-related activities utilizing DHTS communication, security and change control processes where appropriate
- Other functions/tasks as assigned by the Laboratory Manager
Required Qualifications at this Level
Education:
Bachelor's degree in Medical Technology, Clinical Laboratory Sciences, Biological Science or a related field. Generalist certification preferrred for general labs. 

Experience:
Requires at least two years of experience as a certified MT or MLS.

Degrees, Licensure, and/or Certification:
Certification as a Medical Technologist or Medical Laboratory Scientist by a nationally recognized board/agency (preferred)