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Application Analyst - Duke Health Technology Solutions - Durham

Regular Full Time Durham, North Carolina
Requisition Number: 232384

The Application Analyst will be responsible for supporting the implementation of a new application, supporting existing applications, and integrating information technology in the healthcare setting. This position will serve as a liaison between the IT department and stakeholders to align application results with operational processes.

This position is accountable for generating and preparing analytical reports, performing data analysis, transaction trending, and providing Ad hoc data in a timely and accurate manner.

Role and Responsibilities

  • Function as Liaison with PRMO, Vendors, and Payers
  • Prepare reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions.
  • Assists in making oral and written presentations to your peers, customers, and management.
  • Participates in planning and providing customer training sessions on system use or revisions.
  • Work with the Service Desk Manager to ensure smooth communication and escalation flow during major outages.
  • Interprets and analyzes systems, data, and information with Management.
  • Monitor the performance of staff responsible for claim submission and Payer setup.
  • Participate in meetings with potential and existing clients to discuss new business opportunities.
  • Provide training assistance for users, the applications programming team, and other staff.
  • Implements applications, tools, processes, and structures that assist end users with the management of data in their business unit.
  • Analyze and interpret project needs.
  • Participate in meetings with potential and existing clients to discuss new business opportunities.
  • Initiate, establish, and maintain business relationships with all stakeholders of the project.
  • Conducting project-learning reviews, identifying, and sharing best practices across the organization/department.Seek and apply best practices from other organizations.
  • Help coordinate projects and play a key role in the setup of new processes and/or systems.
  • Provides systems support, including troubleshooting and the configuration and testing of software.
  • Updates system, operational and department documentation.
  • Prepare and present status reports, ad hoc reports, records, and training material to customers and management.
  • Organize and conduct conference calls and prepare documents based on status meetings.
  • Provide on-call coverage support as directed by the Manager.
  • Collaborate with cross-functional teams to maintain efficiency, consistency and achieve successful implementation of an application.
  • Supports the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various Duke stakeholders
  • Support a continuous improvement process by providing recommendations on improving products, services, and processes
  • Develops communication plans

Qualifications and Education Requirements

Bachelor's degree in a technical or related field, or four years of equivalent technical experience.


5 years related field or equivalent work experience preferred; 2+ years experience with Healthcare preferred

Preferred Skills

  • Experience with Microsoft Windows OS
  • Working knowledge of ANSI x12 Standards
  • Working knowledge of HIPAA requirements
  • Communicating technical problems and solutions to non-technical users and stakeholders
  • Problem-solving and reporting skills
  • Project management skills for design and development
  • The ability to construct and work to deadlines
  • Knowledge of project management to manage deliverables
  • Adapts/modifies personal and project goals to align with IT priorities.
  • Displays the ability to recognize appropriate communication, audience, timing, and content necessary for building and maintaining alliances for success.
  • Effectively communicates specific IT issues/solutions to customers.
  • Develops solutions that help the customer in both the short and long term.
  • Takes action without being prompted to achieve business goals.
  • Identifies and uses appropriate resources to accomplish projects and build knowledge within a specific discipline or department.
  • Persuades others to reach conclusions or make decisions regarding complex issues through understanding the ideas, situations, or problems by breaking the issue into small pieces or by identifying causal links or relationships.
  • Considers the impact on IT goals before making decisions.
  • Implements new approaches, and/or technologies to develop solutions meeting customer's needs.
  • Ability to interact well and effectively communicate with all levels of leadership
  • Ability to conduct all explicit and implied follow-up tasks on tickets, incidents, and other work items
  • Demonstrate an understanding of the need for the discretion of all confidential and EPHI (Electronic Protected Health Information) HIPAA regulations.
  • Demonstrate the ability to promote and maintain good interpersonal relationships.

Licensure / Certification

ITIL Certification preferred not required, training available.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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