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Corporate Communication Specialist, Sr. - Digital Communications

Regular Full Time Durham, North Carolina
Requisition Number: 209948
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Corporate Communication Specialist, Sr. - Digital Communications

FLSA: E 

Job Code: 5265 

Pay Target: F2 

Supervisory Responsibility: No 

**This position may have an opportunity to work remotely.  All Duke University and Duke Health remote workers must reside in one of the following states or districts:  Arizona; California; Florida; Georgia; Hawaii; Illinois; Maryland; Massachusetts; Montana; New Jersey; New York; North Carolina; Pennsylvania; South Carolina; Tennessee; Texas; Virginia or Washington, DC.**

General Description of the Job Class

Supervise, coordinate and participate in the strategic and conceptual development of system-wide internal communications content across Duke University Health System’s digital channels including intranets, video, virtual events, signage, learning management systems, and database distribution platforms. This work includes recommending and building the technology infrastructure and content management guidelines for digital channels from strategy to implementation (system recommendations, governance, operating model, use cases, visual design, and system user onboarding).

Reporting to the Senior Director of Health System Communications & Engagement, this senior digital communications specialist will contribute to enterprise-wide internal communications initiatives that educate, inform and inspire team members about our mission of advancing health together and vision to deliver tomorrow’s healthcare today.

Duties and Responsibilities of this Level

  • Content management
    • Develop, review, maintain, track and update content. Approve messaging and formatting. Includes writing, editing, proofing and formatting a variety of content types for accurate posting and distribution (emails, videos, documents, meeting/live stream recordings, and surveys)
  • Database oversight and management
    • Build and test group email distribution lists and intranet postings for publications and communications delivery. Validate content viewing permissions and uploads across technology platforms (Emma, SharePoint/SharePoint Online, Drupal, Zoom, Outlook, You Tube, Vimeo)
  • Intranet content design and production
    • Lead UX/UI and continuous improvement of our intranet sites. Select and format artwork, manage site navigation, and roll out new site features.
  • Digital channels infrastructure planning
    • Oversee and implement functionality, interactivity tools, improvement standards, and analytics supporting adherence to DUHS’ IT protocols, identity/data management guidelines and security requirements
  • Corporate communications
  • Supervise, coordinate and participate in the strategic and conceptual development of major projects and publications. Consult with clients to develop communications strategies that support identified organizational goals; identify needs, objectives and design approaches; develop schedules and budgets as required for each project.
  • Serve as editor of the health system intranet home page; manage development and production; make story assignments; direct photography and artwork; track specific budget; assume full responsibility for copy editing and proofreading; devise and codify standard operating procedures.
  • Develop and maintain professional contacts and affiliations with vendors/contractors, agencies, production and related resources to complete projects effectively and to facilitate and promote the dissemination of internal communications, HR initiatives, business operation updates and organizational priorities.
  • Prepare budgetary recommendations; monitor expenditure of budgeted funds; identify and hire freelance writing talent as needed.
  • Develop and maintain working relationships with administrators and clinical staff within an assigned area; consult with administrators and clinical staff on content management and development.
  • Monitor and analyze communications programs and activities across the Duke University Health System; develop appropriate strategies for communicating information to appropriate target audiences.
  • Assist in planning and coordinating a proactive information services program for Duke University Health System.

**Perform other related duties incidental to the work described herein.**

Preferred Qualifications at this Level

  • Second language proficiency

Knowledge, Skills, and Abilities:

  • Strong writing/editing/proofing skills.
  • Attention to detail and ability to manage initiatives from concept to implementation and evaluation
  • Partners with stakeholders to enable digital communications channels, optimizing the reach and effectiveness of internal communications campaigns.
  • Understanding and ability to produce content and technologies for  digital communications materials. Includes: intranets and web-based publishing platforms, social media and new technology applications (mobile, gamification, apps, etc.)
  • Trend analysis – provides recommendations on current innovations in digital communications 
  • Demonstrated news judgment, photography experience, and non-linear editing skills
  • Flexible with schedule, reliable and dependable
  • Understanding of the tenets of professional journalism
  • Analytical skills to manage organizational needs, solve complex problems, conduct research, come up with creative ideas, campaigns and communications tactics, and conceptualize realistic and effective messaging goals.
  • Ability to work quickly and under pressure, including outside of ordinary business hours.
  • A proactive and innovative mindset for finding unique opportunities to communicate with key audiences, reinforce key messages, and address employee needs.
  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
  • Ability to serve as an advocate for individuals of all ethnicities, genders, ages and backgrounds.
  • A hands-on ability to perform and manage diverse tasks.
  • Ability to collaborate effectively with a range of different roles and preferred work styles.
  • Ability to manage a large volume of work and competing priorities with resources from DUHS colleagues who have diverse talents and skills.
  • Ability to thrive in complex, matrixed organization that values caring, collaboration and intellectual rigor.

Required Qualifications at this Level

Education: Work requires the ability to perform writing and related activities such as conducting interviews and research, and copy editing normally acquired through attainment of a bachelor's degree in Journalism, English, Communications, Public Relations or a related discipline.

Experience: Work requires four years of directly related experience on assignment under deadlines.

Degrees, Licensure, and/or Certification: N/A

Knowledge, Skills, and Abilities: N/A

Distinguishing Characteristics of this Level: N/A

Job Code: 00005265 CORPORATE COMM. SPEC, SR. MC PUB
Job Level: F2

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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