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DHTS Full Time Durham, North Carolina
Requisition Number: 233132

Duke Health strongly recommends getting up-to-date vaccinations against COVID-19, especially for those with conditions that place them at higher risk. However, COVID-19 vaccination is no longer a requirement for team members at Duke Health.

 Title: DHTS Epic Resolute PB/Cash Mgmt Analyst

Occupational Summary

The Application Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke IT applications.

Work Performed


Implements applications, tools, processes, and structures that assist end users with the management of data in their business unit. Participates in planning and providing customer training sessions on system use or revisions. Identifies internal resources to build project team performance. Updates system, operational and department documentation. Recommends areas for process improvement. Adhere to organizational policies and procedures and follow all change control processes for the Epic Revenue Cycle

  • Perform other related duties incidental to the work described herein. 
  • Well-rounded Professional Billing Analyst (charge router/review, follow-up/denials, VFO, RAC, CRM, Estimates, batch jobs, etc.)
  • Has Reporting Workbench and dashboard experience
  • Applies best practices to the management of the information system life cycle.
  • Analyzes, modifies, designs, and researches information systems and processes.
  • Analyzes customer requirements; researches, designs, acquires, and implements innovative systems.
  • Assists in the evaluation and revision of existing information systems.
  • Provides analysis and advanced support including hardware maintenance, troubleshooting, component replacement and repair, system monitoring, and the installation and maintenance of software.
  • Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.
  • Makes oral and written presentations to project teams, management, and other departments.
  • Coordinates and operationalizes simple to complex projects with direction.
  • Initiates writes, and evaluates system, operational, and department documentation.
  • Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.


In addition to the duties described for the Level 2, the Level 3 will:

  • May function as a technical leader, either as a subject matter expert with proficiency in a defined area(s) of the profession or as a generalist, with a broad knowledge of all aspects of the profession.
  • May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.
  • May conduct continuing education sessions and new employee training.
  • Leads discovery sessions that document requirements and workflows, and proposes build to address customer needs.
  • Optimizes departmental and interdisciplinary resources to maximize team.
  • Has a leadership role in the evaluation and revision of existing information systems.
  • Coordinates and operationalizes complex projects.

Required Qualifications at this Level


Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.



Have general revenue cycle knowledge.

Be able to create documentation on workflows/processes.

Certification/Proficiency in Resolute Professional Billing Administration with SBO or Certification/Proficiency in Resolute Hospital Billing Administration with SBO.

Be analytical.


In addition to the requirements described for Level 2, Level 3 requires:

Certification in an area of application support of a technical or support nature is strongly preferred.


Level 2 - Three years of related experience is required.

Level 3 - Five years of related experience is required.



Customer service

Critical thinking

Statistical reporting

Data coding - general

Data analysis and trending

Effective oral and written communication

Database design/programming

User technical support/training

Database management software

Ability to translate business process into a technical solution

Knowledge of project management to manage deliverables

Designing specifications for information systems

Implementation of information systems

Maintenance of information systems

Procurement procedures

Quality assurance (may be required)

Adult learning and training methods (may be required)


In addition to the KSAs described for Level 2, Level 3 will demonstrate: Ability to lead discovery sessions

Advanced technical consultation and support

Ability to design complex information systems

Financial procedures

Implementation of complex information systems

Contract negotiation theory (may be required)

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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