DHTS SYSTEM ANALYST - Level 2

The System Analyst Level 2 position performs a variety of complex technical tasks focused on the administration, management, and maintenance of over 2,000 Windows-based servers in an enterprise-level computing virtual and physical environment.

This position works closely with:

· Duke’s Engineering Team to implement servers and solutions consistent with Duke’s strategic direction

· Duke’s Core IT Operations group to ensure that those implementations are operationalized to fit into their support structure

Primary Job Responsibilities

Assist in the installation, configuration, administration, and system security of a multi-platform environment which includes multiple Windows Server operating systems including physical and virtual servers

Coordinate with the virtualization and networking teams to troubleshoot problems with virtual servers (VMware ESXi and Nutanix AHV)

Assist in the development and maintenance of automated systems for server OS deployment in both on-premise and cloud environments

Adhere to strong systems administration techniques and procedures

Establish and maintain best practices and procedures for patch management, virus management, vulnerability management, and operating system improvements

Analyze and improve system performance

Troubleshoot system failures and resolve. Identify and document permanent fixes

Participate in the automation of services using Ansible/other scripting

Coordinate/consult with application development and database administrator staff to profile application needs and provide the appropriate environment(s) needed for stability and performance

Communicate issues effectively to team members and management

Provide professional, courteous customer service

Provide incident management, prioritization, and resolution of problems/tasks for users

Participate in medium to large business projects; lead small to medium infrastructure projects

Participate in documenting policies and procedures

Work with client service representatives and various levels of team members across business units within the company.

Provide team members with detailed platform overview training and supporting documentation for operational, configuration, or other procedural purposes.

Attend status calls when requested and provides detailed technical support.

Essential Skills

Windows Server Administrator with 3-5 years professional experience in Systems Administration, Virtualization, and Storage technologies on various Windows Server operating systems

Experience with server provisioning, patching, troubleshooting, securing servers, and monitoring

Package and patch management using SCCM/BigFix/other tools

Experience with performance tuning of virtual servers, and management of server resources between Virtual Machines.

Experienced in creating and maintaining Group Policies in Active Directory

Experience in scripting via PowerShell/command line/other

Experience with configuration, troubleshooting, and management of Windows Firewall settings

Working knowledge of web application security, understanding of vulnerabilities and countermeasures

Preferred Qualifications

Bachelor’s Degree - Computer or other similar technical concentration; relevant experience and / or training in lieu of education: Typically Minimum 6 Years Relevant Exp - Experience with Windows Systems administration.

Role Expectations

SKILLS / KNOWLEDGE - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

JOB COMPLEXITY - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

SUPERVISION - Normally receives little instruction on day-to-day work, general instructions on new assignments. 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.