The System Analyst Level 2 position performs a variety of complex technical tasks focused on the administration, management, and maintenance of over 1,200 UNIX-based servers in an enterprise-level computing virtual and physical environment.

This position works closely with:

• Duke’s Engineering Team to implement servers and solutions consistent with Duke’s strategic direction
• Duke’s Core IT Operations group to ensure that those implementations are operationalized to fit into their support structure

Primary Job Responsibilities

Assist in the installation, configuration, administration, and system security of a multi-platform environment which includes Linux (primarily Redhat, but may include Ubuntu, Debian, CentOS, and Suse), VMWare ESXi, and Nutanix AHV

Adhere to strong systems administration techniques and procedures

Assist in the development and maintenance of automated systems for server OS deployment in both on-premise and cloud environments

Establish and maintain best practices and procedures for patch management, virus management, vulnerability management, and operating system improvements

Analyze and improve system performance

Troubleshoot system failures and resolve. Identify and document permanent fixes

Participate in the automation of services using Ansible

Coordinate/consult with application development and database administrator staff to profile application needs and provide the appropriate environment(s) needed for stability and performance

Communicate issues effectively to team members and management

Provide professional, courteous customer service

Provide incident management, prioritization, and resolution of problems/tasks for users

Participate in medium to large business projects; lead small to medium infrastructure projects

Participate in documenting policies and procedures

Work with client service representatives and various levels of team members across business units within the company.

Provide team members with detailed platform overview training and supporting documentation for operational, configuration, or other procedural purposes.

Attend status calls when requested and provides detailed technical support.

Essential Skills

Linux Server Administrator with 3-5 years professional experience in Systems Administration, Virtualization, and Storage technologies on various Linux platforms (RHEL, CentOS, Ubuntu, Debian, and Suse)

Experience with server provisioning, patching, troubleshooting, and securing servers with regular firewall update and monitoring

Package and patch management using Satellite, RPM, and YUM

Experience with performance tuning of virtual servers, and management of server resources between Virtual Machines.

Experienced in creating and maintaining Cron jobs, Systems backup, and OS installation using Jumpstart and Kickstart for RedHat Enterprise Linux

Experience in script automation using Python, Ruby, Perl, and Bash.

Experience with configuration management tools such as Ansible, Puppet, and Chef

Experience in Linux backup/restore using TAR as well as formatting and disk partitioning.

Working knowledge of web application security, understanding of vulnerabilities and countermeasures

Preferred Qualifications

Bachelor’s Degree - Computer or other similar technical concentration; relevant experience and / or training in lieu of education: Typically Minimum 6 Years Relevant Exp - Experience with Redhat Linux systems administration.

Redhat Certified Engineer (RHCE). IT automation systems such as Ansible, Puppet, and Chef

Role Expectations

SKILLS / KNOWLEDGE - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

JOB COMPLEXITY - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

SUPERVISION - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Specific jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.