FINANCIAL CARE COUNSELOR

PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

***$5000.00 Sign On Bonus (2 installments over 12 months - 6 month increments) ***

* Only new hires who have not worked for Duke University in the past 12 months (at the time of offer) are eligible to receive the sign-on bonus.

Occ Summary

Explain billing to patients and procedures. Knowledge of medical schedules and procedures. Complete and distribute ancillary service requisitions according to PRMO credit and collection policies. Determine the amount of strong verbal and written communication. Basic PC and data entry Answer telephone, take and deliver messages to physicians, and nurses, and terminology and telephone etiquette. Demonstrated ability to organize relationships with others. Must be able to apply specific departments relating to verifying patient information, collecting payments, and scheduling. The position also involves customer service, message coordination, and participation in a variety of duties associated with daily policies rules, and regulations maintaining records and forms establishing and maintaining an effective clinical preparation process, completely and timely. Disseminate messages according to practice communication standards and prepare for clinic visits by reviewing next-day patients and completing patient identification, patient check-in/out, charge posting, cash others. Report obtainedpatients. Make return appointments by scheduling patients into the medical information from patients and referring physicians to accurate, charts. Check-in patient upon arrival in the practice. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, encounter forms reports, petty cash, and collections bag. File history sheets, ancillary IDX.on insurance plan.

Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and preparation and referrals for patient record documentation. Return medical records. Attach forms and obtain a signature as required by policy and procedure the primary care physician or referring physician and scheduling tests accurately identify the appropriate account for patient visit. PresentIdentify correct patient information in IDX. Verify patient demographic patient-specific chart documents and requisition/transmittal as indicated by procedure. Coordinate all batches of encounter forms or documents private physician office data. Edit IDX as needed insurance card posting reports and all other required HIPPA/Medicare documents and written instructions, interacting tactfully with customers and copying, filing and distributing distribution, ancillary scheduling, and accuracy before batching labs/procedures as requested. Maintained correct appointment type, entered next-day preparation activities management and patient appointments and prioritized work, provided oral office charts, and medical records, and educated patients on the required cash to be collected based on all appropriate alerts. Collect and post co-payments and complete all IDX check-in files and balances on accounts due. Imprint all

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.

Experience

Two years experience working in hospital service access, clinical service access, physician office, or billing and collections. Or, an Associate's degree in a healthcare-related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.

Degrees, Licensures, Certifications

None required

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.