Licensed Clinical Mental Health Counselor

Duke Primary Care

Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.

Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.

Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Duke Primary Care

Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.

Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.

Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Family/Internal Medicine Clinical Care Coordinator -FULL TIME, REMOTE (Full NC Licensed Clinical

Mental Health Counselors Required)

While this role is primarily remote (home-office based), we consider the Duke Primary Care Engagement Center our anchor site (where trainings, meetings may occur).

Location:

14 Moore Drive

Durham, NC, US, 27709

Personnel Area: DUKE PRIMARY CARE

Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in more than 30 locations throughout the Triangle.

General Description of the Job Class:

The Clinical Care Coordinator functions as an integral part of an interdisciplinary team, ensuring excellence in adult behavioral health care, in an effort to achieve optimal mental health outcomes through a seamless model of access and care. Focus on improving access to behavioral health care for adult patients (18 years and older), providers, family and community.

Work Performed:

· Provide behavioral health care coordination to parents and families in need of behavioral health services

· Perform various appointment and access-related duties for DPC Behavioral Health to including scheduling appointments from a referral, following up on referrals faxed externally, and closing the loop on all reconcilable referrals placed. The Clinical Care Coordinator remains current on behavioral health providers in the community, service locations, service offerings, and insurance payers, while providing the highest levels of service excellence to each patient

· Responsible for eliciting the patient’s and family’s treatment preferences and needs and determining the most appropriate behavioral health services

· Conduct patient contacts through telephone calls

· Maintain liaison with other offices and departments to coordinate referrals, foster collaboration, leverage resources, and help to accomplish program objective

· Contribute to program effectiveness by communicating trends and recommending modifications to current workflows

· Actively participate in DPC continuous improvement processes and practice level improvement projects

Knowledge Skills and Abilities

· Licensed staff member with behavioral health training (e.g., Licensed Clinical Mental Health Counselor/Professional Counselor)

· Will bill for behavioral health care coordination services incident to the primary care provider.

· Care management / care coordination experience required, CCM preferred

· Provide accurate information to patients regarding various behavioral health services, providers, and locations available within the Duke University Health System and the surrounding community

· Actively identify, listen, and understand the needs of each patient. Ask thoughtful questions to determine the appropriate resources or actions to be taken

· Professionally communicate both verbally and in writing with patients, providers, internal specialty departments, and clinics in the surrounding community

· Organized and motivated by a fast-paced environment

· Able to manage multiple tasks/projects simultaneously

· Proficient in chart review and able to assess needs quickly

· Strong with the use of computer software tools and data files

· Comfortable with continuous change and is self-motivated

· Able to complete documentation in a quick and efficient manner (will be in electronic health record and other software systems developed for care management and population-based program metrics)

General Expectations

· During the Orientation Evaluation (first 90 Days), it is expected that in-person training will occur with leadership and colleagues. At minimum 2 full days in the office training, and additional days may be scheduled based on learning style and performance.

· Attend weekly team meetings via Zoom, quarterly in-person team meetings, and annual Population Health team gathering

· Following the Duke Health telework policy, noting that if performance is a concern, this role may transition to in-office for additional training, shadowing, and over-the-shoulder support

· Reporting to work Monday through Friday around 8a-5p (personal adjustments to schedule may be approved and documented)

· Exceed patient experience expectations

· Meet or exceed daily productivity goals as set forth by department

· Demonstrate Duke's values and behaviors in every interaction

· Consistently use "Words that Work" and "RELATE" in all daily interactions

· Comply with all regulatory and compliance policies and procedures

· Strong ability to handle complex workflows utilizing critical thinking skills

· Maintain strict confidentiality

· Promote programs and services to community

· Build effective and trusting relationships with patient/peers

· Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests

· Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions

· Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate

· Be self-directed and able to organize and manage multiple tasks/projects

Education

Work requires a Master's degree in Psychology, Counseling or Social Work.

Experience

None required beyond education/training requirement.

Degrees, Licensure, and/or Certification

Licensed Clinical Mental Health Counselors (LCMHCs) by the North Carolina Board of Licensed Clinical Mental Health Counselors (NCBLCMHC).

Knowledge, Skills, and Abilities

N/A

Distinguishing Characteristics of this Level

Licensed Mental Health Counselor
Job Level: F1

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.