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MANAGER, PATIENT REVENUE

Regular Full Time Durham, North Carolina
Requisition Number: 219448
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PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Job Summary

Responsible for the oversight of all functions within the Duke Regional Hospital Admissions, Outpatient, and Emergency Department, as well as the Davis Ambulatory Surgery Center (DASC) and serve as a member of the Service Access management team.  The position must align with the vision, values, and expectations of the Duke University Health System.

Provide direction for the division. Perform other related duties incidental to the work described herein. Promote and emulate a patient-centric and customer service focus within the division. Develop the departmental operating budget and goals. Responsible for the financial, customer service, and productivity performance of the division. Proactively monitor, analyze and manage reports and all related documents. Ensure the division is integrated with other departmental areas.

Develop the division's operational policies, procedures standards, and expectations, providing clear opportunities to meet or exceed the entity's balanced scorecard objectives. Conduct performance reviews of direct reports; develop and mentor direct reports and staff. Participate in community and agency events. The Patient Revenue Manager will lead our Admissions, Outpatient, Emergency Department, and DASC under the auspices of Hospital Service Access, Patient Revenue Management Organization. The top candidate should be highly motivated and possess relevant PatientAcc ess/Registration experience utilizing an EPIC platform, preferably in a diverse academic setting with a consistently high volume of patients.

Daily responsibilities include attracting and retaining high-caliber talent, communicating effectively and in a variety of settings, developing supervisory staff for further growth and accountability, managing HR-related opportunities, as well as promoting a positive working environment. A proven track record of leading a team with the achievement of high patient satisfaction metrics and top point-of-service collections is desirable. Knowledge, Skills, and Abilities.

Minimum Qualifications

Education

Bachelor's degree required. A masters' degree is preferred.

Experience

Work requires 5 years of experience in business or other applicable experience. A master's degree in a related field, such as business or health administration, may be substituted for experience on a 1:1 basis.

Degrees, Licensures, Certifications

Certifications in patient access or patient accounting are preferred.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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