PATIENT SERVICE ASSOCIATE -LENOX BAKER

PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Patient Service Associate - clinical background preferred, bili ngual,Work PerformedN/ALevel Characteristicsmanagement.needed.Explain bi lling to patientsand procedures.Check-outSchedule testsand procedures. C omplete and distributeancillary service requisitions.according to PRMO c redit and collection policies. Determine the amountscheduling. Position also involves customer service, messageCoordinate and participate in a v ariety of duties associated with dailypolicies rules and regulationsclin icpreparation process,completely and timely.Disseminate messages accordi ngto practice communication standardsPrepare for clinic visits by review ing next day patients and completingcharts.Check-in patient upon arrival in the practice.Enter pre-visit orders and prepare new patient charts. P ick up X-rays,encounter forms.reports, petty cash and collections bag. F ile history sheets, ancillaryIDX.on insurance plan.Prepare encounter for ms. Investigate and account formissing encounter forms. Audit encounterf orms for completeness andpreparation and referralspatient record documen tation. Return medical records. Attachinsurance cards as indicated by pr ocedure. Coordinate allBatches encounter forms or charge posting inrepor ts and all other requiredHIPPA/Medicare documents to theand written inst ructions, interact tactfully with customers andaccuracy before batching. Copy, file and distributelabs/proceduresas requested. Maintaincorrectapp ointment type, enteringnext daypreparation activities.management andpati ent appointmentand prioritize work, provide oraloffice charts, medical r ecords,and educate patients on requiredCompletes all IDX check-in files andpatients. Make returnmedicalperform check inand out alongwith schedul ing appointments, incoming referrals, collection of copayand POS andabil ity to greetpatients with courtesy, respect and efficiency. Ability to handledifficult situations with ease, attendmonthly meetings, maintain a flexible schedule as needed anddependabilityin performance andreporting to work timely.Knowledge, Skills andAbilitiesAnswer telephone, take and deliver messages to physicians, nurses and Strong verbal and writtencomm unication. Basic PCand data entry patient identification, patient check in/out, chargeposting, cash skills. Knowledge ofappointments by scheduli ng patients into the others. Report obtainedmedical information frompati ents and referring physicians accurately, terminology and telephoneetiqu ette. Demonstratedability to organize relating to verifying patientinformation,collecting payments and relationshipswith others. Must be able to apply specific departmental maintainingrecords and forms.Identifycorrec t patientinformation in IDX. Verify patient demographic the primary care physician or referring physicianand scheduling tests private physicianof ficeAccurately identify theappropriate account for patient visit.Present data. Edit IDX asspecific chart documentsforms and obtain signature as required by policy and procedure. patientand requisition/transmittal doc uments. distribution, ancillaryschedulingandmanage all appropriate alert s.Collect and post co-payments and balanceson accounts due.Imprint allof cash tobe collectedbasedestablish andmaintaineffective

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.