Patient Service Associate-Part Time-Duke Health & Fitness-Durham
Patient Service Associate
Duke Health & Fitness Center
Part-Time Position
Schedule: Weekend rotations with some weekday coverage as needed: Saturdays 7:45am-4:00pm; Sundays 9:45am-4:00pm.
Job Description
Work Summary
This part time PSA position is for weekend rotations from 7:45am to 4:00pm on Saturdays; and from 9:45am to 4:00pm on Sundays. This customer service position plays an important role at the Duke Health & Fitness Center. This individual greets members & guests as they enter the facility, provides locker keys, towels, takes monetary transactions via POS for programs and services, and answers membership questions.
This position requires computer data entry and retrieval. This position independently answer phones, handles customer inquiries/complaints, schedules massage appointments and provides emergency services as necessary. They are responsible for the processing of membership contracts, guest waivers, and other administrative paperwork. They do financial balances at the beginning and end of each shift. This position works approximately every other weekend and with some possible coverage during the week as needed.
Requirements
High school diploma, some college preferred
Two years customer service experience
Experience working with point of sale monetary transactions including cash, check, credit.
Special knowledge, skills, abilities, and physical requirements
Excellent interpersonal and communication skills; Microsoft Office computer skills, Club Management software, cash handling skills, ability to perform multiple tasks at the same time
Able to stand for prolonged periods of time; able to lift 35 pounds; bending and twisting required.
Job Type: Part-time
Schedule: Weekend rotations with some weekday coverage as needed: Saturdays 7:45am-4:00pm; Sundays 9:45am-4:00pm.
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