Patient Service Associate (DUHS Commitment Bonus Eligible)

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Integrated Practice

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

$2,500 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ​**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**

JOB LOCATION

Signature Care of South Durham - 234 Crooked Creek Pkwy

JOB SUMMARY

We are seeking a Patient Service Associate for our Signature Care clinic at the South Durham location to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

JOB DUTIES AND RESPONSIBILITIES

• Prepare for clinic visits by reviewing next day patients, completing reminder calls, and other next day activities to include but not limited too- entering pre-visit orders, identifying required paperwork, reviewing patient accounts and be prepared to collect on account balances and membership fees.
• Check-in on arrival, double identifiers for patient verification, and update all demographics in Maestro. Make all necessary edits. Present patients with any required forms for visits. Complete all Maestro check-in fields and clear all maestro alerts. Check-out patients and make return appointments.
• Open daily cash management batch for collecting payments and close each batch at the end of each business day adhering to all cash management processes and policies
• Review all work files/workques in Maestro and make sure to make all necessary adjustments/changes to clear any issues related to the patient account.
• Manage the Signature Care referral workques with the goal that all will be addressed and completed within 24 hours of submission.
• Explain billing to patients according to PRMO credit and collection policies. Handle internal billing system for internal concierge fees.
• Answer telephone live.  Assist patients with request, cancellations, reschedule; and/or initiate message via in basket to the designated provider or nurse.  Retrieve any unanswered calls via Centracomm answering and return the patients call same business day.  Enter all phone encounters via Maestro as necessary.
• Maintain log for faxes and scan documents into EPIC.
• Bill schedules for the provider templates.
• Handle special provider request and projects.

JOB ELIGIBILITY REQUIREMENTS

• Requires knowledge of basic grammar and mathematical principles normally acquired through high school education
• Minimum of one year of work experience in directly communicating and providing service to patients or public is required.
• Experience in effectively coordinating multiple tasks or activities is required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.