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About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
Occupational Summary
DHTS Project Manager Level - 3
This position reports to the DHTS PMO Manager while managing several healthcare IT projects of various sizes.
Work Performed
LEVEL 3:
The PM Level 3/ Program Manager is an experienced position that will demonstrate advanced project and program management, leadership, and executing planning skills in support of Duke Health. The goal of this position is to manage multiple large projects and/or programs that span across multiple service lines within Duke Health with minimal oversight.
May function as a PM subject matter expert with proficiency in defined area(s) and a broad knowledge of all aspects of the profession.
• Successfully manages a mix of complex projects or programs with minimal oversight.
• Leads projects or programs with an expert level of organization, communication, negotiation, and management.
• Mentors others in project and program management.
• Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) and IT Service Management. Ensures the appropriate level of documentation, communication, and PM rigor are applied to each project. Looks for opportunities to refine project tools and methodologies.
• PLANNING: Develops and documents the project plan. Keep team apprised via project plans. Meetings and discussion minutes contain identified project tasks, tasks to be completed, and work not completed. Collaborates with Service Owner to measure assigned project progress and determine corrective actions if needed to ensure successful project implementation.
• Evaluates interdependencies / impacts on other projects.
• SCOPE MGT: Demonstrates the ability to work with Service Owner on ambiguous scope and requirements. Engages Service Owner to break the work down into manageable work streams for the project or program and advise on items outside of agreed upon scope. Works with Project Team to develop and document project plan using standard methodology, and schedule project work to achieve project scope. Manages and documents scope changes, including ensuring attainment of appropriate approvals.
• ISSUES AND RISKS: Manages project/program progress and determines corrective actions to proactively address issues and minimize risks when needed to ensure successful project implementation. Document critical issues and recommendations for resolution of issues. Ensures teams are taking corrective action as necessary to deliver complete scope, desired quality and timeliness of projects. Identify and escalate critical issues in a timely manner. Continually conduct risk assessments and develop risk response strategy if necessary.
• RESOURCE MGT: Works with resource managers to identify project/ program resource needs and competencies, sets and communicates team/individual responsibilities, and identifies any resource or competency gaps across complex projects and programs. Engages the project team, resource manager, and the Project Resource Analyst to estimate, document, and maintain project resource allocations.
• BUDGET: May assist service owner with working with the Project Sponsor, Product Manager, and/or Finance to establish a project and/or program budget baseline, including reviewing budget changes and approvals.
• STATUS TRACKING: Document and communicate appropriate project and/or program status within published timelines. Identifies and reports key items within the status updates.
• MEETING MGT: Responsible for facilitating and driving meetings with the project and/or program team and key stakeholders as needed, developing and delivering an agenda, meeting minutes, and other artifacts to ensure all meetings are productive.
• STAKEHOLDER MGT: Proactively engages executives, cross-functional leadership, and other key stakeholders to successful project and/or program implementation.
• VENDOR MGT: Proactively manages established project and/or program relationships with third party vendors to ensure that the vendor planning, and deliverables align with the project plan, and that the vendor is engaged in issue resolution and risk management.
• STRATEGIC DEVELOPMENT: May facilitate and coordinate high-level operational planning activities and data analysis related to business case development and RFI or RFPs.
• BEST PRACTICE: Leverages relationships with other health systems who can help with developing or sharing best practices. Develops project and/or program management tools, processes, and best practices through project and/or program implementations.
• Assists the PMO Manager and Sr. Director, PMO with interviewing and onboarding process.
• Responsible for successfully passing ad hoc project and/or program health checks throughout the project and/or program lifecycle.
• Acts as a project liaison for all PM methodologies for their assigned DHTS Service Area.
• May participate in testing new ServiceNow releases.
EDUCATION/TRAINING
Level 3 - Bachelor’s degree in a related field, or eight years related experience
LICENSURE/CERTIFICATION:
ITIL background with V3 certification required
Level 3 – PMP certification required; PgPM, or Agile/Scrum certification preferred.
EXPERIENCE:
Level 3 –
• Minimal five years PM or three years PgPM documented experience.
• Minimal three years' experience in healthcare IT.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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