Manager, DUHS Clinical Labs - Transfusion Services

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Health System Clinical Laboratories

Pursue your passion for caring and innovation as a team member in the state-of-the-art Duke Health laboratories. Duke Health laboratories are College of American Pathologists accredited and Clinical Laboratory Improvement Amendments certified. The multidisciplinary team is committed to serving the rare and complex testing needs of Duke Health's diverse patient population by providing timely and accurate results, educating the next generation of laboratorians, scientists and physicians, and researching and developing the cutting-edge diagnostics of tomorrow.

This position has some preferred requirements for certification a bove minimum requirements. 

Occupational Summary

Responsible for managing and coordinating technical activities, tests, and operational support for multiple cost centers and/or>30 FTEs and/or broad spectrum of testing.

Work Performed

Manage the operational policies and procedures of a clinical laboratory department unit; coordinate with medical staff on issues which impact laboratory services. Provide direction and support to the unit supervisors in the development and monitoring of laboratory programs to include laboratory quality control procedures, installation and maintenance of laboratory equipment and compliance with federal regulations; develop and monitor recruitment, selection, personnel orientation and development and performance appraisal programs and processes. In concurrence with Senior Management, formulate short and long-range goals for the clinical laboratory unit, set priorities, assign responsibilities, and establish timetables; project future needs and formulate strategies consistent with projections. Determine fiscal requirements and prepare an annual budget for the unit; monitor, verify and reconcile expenditure of budget funds on a periodic basis. Prepare capital budget requests as needed. Prepare activity reports reflecting volume of work, procedures utilized and output results; and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Plan and conduct meetings with other staff to ensure compliance with established practices, to implement new policies and to keep employees abreast of current changes and standards; represent the unit in interactions with other units and members of the healthcare team. Responsible for recommending and executing various personnel actions including, but not limited to, hiring, performance appraisal, promotions, and disciplinary actions. Monitor attendance and automated time reports. Communicate in a professional and courteous manner with patients, family, and other medical personnel, as necessary. Perform other related duties incidental to the work described herein or as directed by Senior Management.

Knowledge, Skills and Abilities

Thorough working knowledge of clinical laboratory environment.

Level Characteristics

Responsibility for day-to-day supervision and/or oversight of the laboratory operation and personnel performing testing and reporting test results. Formulate goals and/or recommend policy, assign objectives, a nd establish standards of practice. Provide direct supervision of all high complexity testing and maintain contact with laboratory at all times either with on site presence or via pager. Monitor testing to ensure that acceptable levels of analytic performance are maintained. Check personnel to assure competence prior to test reporting. All aspects of Proficiency testing are properly followed, reviewed and remedial action is taken and documented following failures. Quality assurance and Quality Control programs are established, maintained and are effective in identifying problems. Procedure manuals are available and have been reviewed annually by director, manager, supervisor or analytical specialist. Responsibilities delegated from the director or technical supervisor include: Assure remedial action is taken and documented whenever tests systems deviate from established performance specifications. Review and document proficiency testing and follow up on outliers. Ensure that patient testing results are not reported until corrective action has been taken and the test system is functioning properly. Participate in the annual evaluation, competency testing and documentation for all testing personnel. Receive, review and prepare technical reports reflecting volume of work, procedures utilized and test results; coordinate the preparation of reports and analyses setting forth progress, adverse trends and appropriate corrective action. Assist in the annual validation of the Electronic Laboratory Manual. Within the clinical laboratories we embrace Duke’s purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus ondelivering patient and family centered care and embodying the values that promote a positive work culture. We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging.

Minimum Qualifications

Education

Bachelor's degree in Medical Technology or related field; advanced training, desirable. Minimum educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director as long as minimal CLIA requirements are met by the employee for the tasks being performed.

Experience

Seven years of laboratory experience, some of which must be of a supervisory nature. Alternatively, an equivalent combination of relevant education and/or experience.

Degrees, Licensures, Certifications

Certification by a nationally recognized agency/board is required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.