Medical Interpreter - Duke Health Center at North Duke Street

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION:

Duke Health Center at North Duke Street - 3116 N Duke St, Durham NC

JOB SUMMARY:

We are seeking a Medical Interperter in our Duke Health Center at North Duke Street located in Durham, NC. Serve as an interpreter between DUH or Duke Children's primary care employee and patient and /or visitor requiring medical interpretation. Ensure that DUH or DHIP staff address all patient needs. Refer any unmet needs to the appropriate department. Carry a working page or smart device and promptly respond to requests if not busy with a request. Interpreters are subject to initial and ongoing competency assessment evaluations.

JOB DUTIES AND RESPONSIBILITIES:

• Participate as a neutral party in the role as conduit of information that must flow between Duke staff and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.

JOB ELIGIBILITY REQUIREMENTS:

• Successful completion of conversation/translation competency testing in secondary language - this test is administered from Duke Hospital (submitted to take test prior to offer)
• Knowledge of Medical Terminology preferred

JOB HOURS:

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.