Pharmacy Tech I/II-Patient Services Coordinator

Duke Homecare & Hospice Duke Homecare & Hospice offers hospice, home health and infusion services as well as serves as the home for the Duke Caregiver Support Program. Our Hospice team works closely with a patient's physician to provide comprehensive, individualized care in the comfort their home or at our inpatient hospice facility located in Durham. Our team of nurses, therapists, social workers, counselors, and chaplains help patients and their families manage advanced medical conditions. Duke Home Health provides services in a patient's home that include skilled nursing, physical therapy, occupational therapy, speech therapy, social service, home health aides, and pain and wound management. Our infusion team comes to a patient's home to administer intravenous medications, including antibiotics and chemotherapy, to children and adults. Our nurses, pharmacists, dietitians, and patient services coordinators work under the direction of a patient's doctor to monitor needs and treatment.

**$5,000 Commitment Bonus for Newly Hired Team Members**

Work Location: Duke HomeCare and Hospice - Durham, NC

Working hours:

• Monday - Friday

• 9:30 am - 6:00 pm

General Description of the Job Class

• Responsible for managing patient supply needs, including collection of patient data, inventory monitoring, processing, and coordinating services with nursing, pharmacy, operations, and finance.  Updates progress notes, enters medication profile changes in HomeCare360 computer system, confirm confirmations and delivery tickets.  Supports the clinical staff.  Performs any other duties as directed by the Pharmacy Technician Supervisor, Assistant Director of Pharmacy, or Director of Pharmacy.

• This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, provision of clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.

• Individuals eligible for pharmacy technician level II are competent in all tasks associated with pharmacy technician level I and have achieved the area specific advanced competency requirements. Pharmacy technician level II staff must achieve and maintain certification by the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Duties and Responsibilities of this Level

1. Refills drug therapy orders for patients as directed by Team pharmacists.

2. Perform pre-delivery telephone calls to patients, nursing staff, or other agencies to monitor patient supply inventories and determine specific patient supply needs.

3. Contact patients to discuss supplies prior to each delivery and documents in a progress note in the clinical record.  Updates patient profile in computer when there are any medication changes or additions.

4. Evaluate product usage and updates/revises patient inventory usage numbers in the computer based on actual usage, change in orders, and communication with nursing. Document intervention and script or status changes.

5. Calculate, process, and verify adequate supply inventory for each patient to ensure computer entry and delivery ticket generation.

6. Document appropriately in software system and notifies pharmacist of any significant problems.

7. Coordinate/schedule deliveries of all patient orders with warehouse and Patient Delivery Representatives.

8. Assist patients with supply requests and delivery issues.

9. Answer incoming telephone calls with triage to clinical staff when appropriate.

10. Print and utilizes delivery event report. Maintains and updates data files to assure timely and accurate deliveries.

11. Update/revise patient inventory usage numbers in the computer based on actual usage, change in orders, and communication with other team members.

12. Enter progress notes with every call and reviews/updates patient profiles in HC360 computer system when there are changes in patient home meds.

13. Notify the pharmacist of any significant problems.

14. Prepare “Admission Packets” for new patients as needed, including forms requiring patient signatures, patient training manuals, pertinent pump and/or formula information, patient drug information monographs, and other information as appropriate.

15. Communicate verbally with patients, caregivers, nursing staff, Patient Delivery Representatives, warehouse personnel and/or other agencies to monitor patient supply inventories and determine specific patient supply needs/availability.

16. Manage patient discharge from service: completes patient status change forms and distributes them to other team members to assure proper tracking. Updates computer and pulls chart for Medical Records per policy.  Monitors status of patients readmitted to the hospital.

17. Coordinate pick-up of supplies and equipment at the completion of patient therapy.

18. Understand basics of reimbursement plans to maximize profits.

19. Perform verification of completed (compound confirmations) and delivered ship orders (delivery ticket confirmations) for daily revenue report and billing procedure.

20. Cooperate and works well with other staff members in the planning and organizing of pharmacy services.

21. Understand and adheres to:

1. All applicable State, local and Federal laws and/or regulations.

2. Company policies and procedures.

3. External accreditation/review standards.

22. Exhibit an attitude of cooperation with both customers and peers.

23. Participate in Performance Improvement Program.

24. Promote organizational culture by providing quality, comprehensive services to all customers through a team approach.

25. Cooperate with all levels in attaining company goals.

26. Maintain courteous demeanor at all times.

27. Exhibit an attitude promoting goodwill among patients and coworkers.

28. Takes initiative to present ideas/suggestions to management.

29. Gives high priority to client satisfaction and customer needs.

30. Handles client complaints in a fair and empathetic manner.

31. Facilitate communication between physicians and nurse clinicians, referral sources, patients/caregivers, community agencies, and clinical liaisons.

32. Demonstrate ability to communicate positively and effectively and express ideas clearly.

33. Utilizes appropriate communication lines in relaying problems, concerns, and ideas.

34. Maintains confidentiality of patient information.

35. Displays a neat, clean, professional appearance at all times.

36. Demonstrates reliability and follow-through on all assigned tasks.

37. Demonstrates ability to remain focused and calm under pressure.

38. Capable of managing multiple priorities.

39. Demonstrates ability to work effectively and maintain expected productivity.

40. Schedules tasks to be completed based on appropriate priorities.

41. Attend meetings as scheduled.

42. Participate in training for new staff and current personnel.

43. Clearly and effectively communicates both verbally and in writing.

44. Communicate in a timely manner, which includes but not limited to email communication and response.

45. Must be receptive to new ideas and views of others.

46. Establishes positive working relationships with internal and external customers.

47. Promotes culture by providing quality, comprehensive services to all customers through a team approach.

48. Completes his/her assigned projects in a timely manner.

49. Achieves a passing score on all competencies/validation testing.

50. Performs other duties as assigned or needed.

Minimum Qualifications

Education

• Pharmacy Tech I: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. or Acceptance into pharmacy school. or High school diploma or equivalent and one year of pharmacy or health care related experience.

• Pharmacy Tech II: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. or Acceptance into pharmacy school. or High school diploma or equivalent and one year of pharmacy or health care related experience.

Experience

• Pharmacy Tech I: N/A

• Pharmacy Tech II: Minimum of one years related experience.

Degrees, Licensures, Certifications

• Pharmacy Tech I: Must be registered with the North Carolina Board of Pharmacy within the first 180 days.

• Pharmacy Tech II: North Carolina Board of Pharmacy registration is required. Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.