Population Health Specialist- QuEST Team

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

General Description

The Population Health Specialist will work as a member of the QuEST team to assist with but not limited to auditing of patient electronic records, editing, revising or creating workflows for staff utilization, GEMBA walks of members of other teams, and assisting when needed with onboarding and training of new and current staff members hired with PHMO.

The Population Health Specialist is responsible and accountable for being organized with excellent time management skills, ability to be flexible and adapt to last minute changes or meetings being added to their schedule to support PHMO, good communication and written skills and ability to work with diverse group of individuals. The Population Health Specialist functions as an integral part of a diverse group of staff on the QuEST team that work on ensuring excellence in patient care, in an effort to achieve optimal clinical outcomes through a seamless model of access and care. Focus on quality management and education that are geared towards improving transitions in care for patients, physicians, family and community.

Duties and Responsibilities of this Level

Administer, interpret, provide both verbal and written recommendations on improving accuracy and sustainability of policies and identified workflows staying within accreditation standards.

Be able to contribute substantially and/or co-facilitate onboarding both in-person, virtually or through a learning management system, support QuEST team staff with other projects within their portfolio and work as an integral part of the QuEST team to identify areas of improvement in regards to patient care, transitions of care, workflow processes and education gaps.  

Participate in quality/performance improvement projects and provide presentations of outcomes in various group settings, including provider and practice meetings, as needed.

Required Qualifications at this Level

Education: Bachelor's degree in business, behavioral/social sciences, public health or related population health field.

Experience: 

Work requires three years of experience in a business, behavioral/ social sciences, public health or related population health field.

Sales and Marketing background, along with professional experience in Social Work, Disease Management, and experience working directly with Physicians and Advanced Practice Providers is strongly preferred. 

Degrees, Licensure, and/or Certification: N/A

Knowledge, Skills, and Abilities:

The work activity and patient acuity levels can create a stressful atmosphere, therefore individuals successful in this job are:

-- Organized and motivated by a fast-paced environment

-- Able to manage multiple tasks/projects simultaneously

-- Proficient in review and assess needs quickly

-- Strong with the use of computer software tools and data files

-- Comfortable with continuous change and self-initiating

-- Able to complete documentation in a quick and efficient manner (will be in legal medical record and other software systems developed for care management and population based program metrics) 

Distinguishing Characteristics of this Level

Additional job expectations include the ability to:

 -- Maintain strict confidentiality

-- Promote programs and services to community

-- Build effective and trusting relationships with patient/peers

-- Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests

-- Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions

-- Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate

-- Use data to analyze trends and to verify data 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.