Program Manager- Duke Regional Behavioral Health

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About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

General Description of the Job Class

The Program Manager of Quality for the Behavioral Health Service Line is responsible for ensuring the highest standards of care, compliance, and program quality within behavioral health services. This role involves providing direction for quality and safety initiatives, special projects and continuous improvement.

Duties and Responsibilities of this Level

1. Quality Assurance and Compliance

• Coordinate and participate in meetings with faculty members and staff to determine quality, safety and regulatory objectives of various behavioral health programs.
• Identify internal and external resources available to meet objectives of quality program.
• Establish quality performance metrics and ensure that owning teams drive issues to true root cause solutions.
• Track, analyze, and report on program quality assurance measures.
• Prepare reports on program progress and areas for improvement.

2. Process Improvement

• Develop and implement processes to maintain consistent quality throughout the project lifecycle.
• Identify areas for enhancement and work with teams to implement improvements.
• Monitor and evaluate program performance against quality standards.

3. Stakeholder Communication:

• Facilitate communication between cross-functional teams, ensuring transparency regarding project issues and decisions.
• Maintain organizational standards of satisfaction, quality, and performance.
• Act as a liaison with multi-disciplinary team to include Physicians, Psychologist,  Advanced Practice Providers, Behavioral Health Case Management, Nursing to meet quality and safety metrics and collaborate on initiatives..
• Represent the Behavioral Health Service Line in inter-agency meetings and conferences.

4. Project Oversight:

• Oversee multiple project teams, ensuring program goals are met in line with quality program.
• Implement and manage changes and interventions to achieve project objectives.
• Maintain liaison with outside educational and professional organizations and agencies to explore implementation of specialized programs at Duke and to encourage participation in specified programs

Required Qualifications at this Level

Education

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.

OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.