SERVICE ACCESS TEAM LEADER

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke GI Clinic of Durham - 249 N Carolina 54

JOB SUMMARY

We are seeking a Service Access Team Leader (SATL) to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification (demographic and insurance verification), patient check-in and check-out, cash management, and patient appointment scheduling. Position also involves management of clinic work queues, referral management, message distribution, and customer service. Position involves on-site leading and coordinating of front-end personnel.

JOB DUTIES AND RESPONSIBILITIES

• Supervise clerical staff and coordinate resources to ensure clerical processes in place provide effective patient care and efficient service.
• Plan and schedule work for the clerical staff ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.
• Provide recommendations to the Health Center Administrator on policies and procedures to improve patient care and utilization of clinic resources.
• Responsible for or provide recommendations on various personnel actions including, but not limited to, hiring, performance appraisals, promotions and vacation schedules.
• Review patient charges and clinic work queues to ensure accuracy and answer questions concerning billing procedures and charges.
• Train new clerical personnel.
• Referral Management and Procedure Pre-Authorizations.
• Primary cash manager for the clinic.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma required.

• Four years of experience in a healthcare setting is required. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in business or healthcare may substitute for four years of experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.