Strategic Services Associate

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke South Clinics - 40 Duke Medicine Circle

JOB SUMMARY

We are seeking a Strategic Services Associate to support the excellence and innovation of the Duke Radiology department by managing a variety of strategic, financial, and analytical projects and priorities. Under the guidance of the Senior Practice Management and Finance Analyst, and in collaboration with the Strategic Operations and Analytics Team, the Strategic Services Associate oversees many vital projects and programs in the areas of Radiology budget and finance, strategic operations planning, revenue cycle & compliance, data management, and analytics.

Duke Radiology has experienced significant growth in the last 3 years in terms of the number of providers, locations, and exam volumes. Along with managing new opportunities and best practices to support this growth, the recent DHIP organizational transition has highlighted the need for new resources to bring focus on initiatives that collectively support our teaching, research and clinical care missions.

The Radiology Department at Duke is a cohesive group of physicians and staff whose mission is to bring high quality efficient imaging services to Duke’s patients in the Triangle.  The department is proud of its positive work culture, in which every team member is valued and engaged.

JOB DUTIES AND RESPONSIBILITIES

Project Management:

• Responsibilities
  • Apply specialized and technical knowledge in the implementation and execution of planned programs for Duke Radiology.
  • Develop and manage project plans, including key milestones, progress tracking and benefits realization.
  • Prepare reports and deliverables for internal and external stakeholders. Contribute to the development of policies and procedures, cost-benefit analysis, ROI tracking, and data analysis.
  • Provide on-going maintenance and optimization planning for EPIC radiology orderables (Radiant) that impact clinical workflow, revenue and compliance. Prepare and submit Radiant Smartsheet and Service Now build requests.
  • Co-Lead optimization efforts for the department’s third-party documentation system used across 9 subspecialty divisions and for thousands of procedures. Collaborate with management team, as well as key physician and coding stakeholders, to identify gaps and implement recommended updates.
  • Provide project management support for other relevant IT system upgrades & conversions. Attend multidisciplinary planning meetings and assist with go-live functions.
  • Participate in high-profile strategic operations projects such as Teleradiology expansion, Ambulatory Imaging site expansion, and Imaging Service Line expansion.
  • Execute new provider on-boarding tasks in the areas of enrollment & provider record maintenance.

Business Analytics:

• Responsibilities
  • Utilize analytical techniques to review and interpret data related to finance, clinical activity, and revenue.
  • Provide support to management team in making informed decisions by presenting clear and concise findings.
  • Generate and distribute standard & ad-hoc financial, clinical, and GME activity reports.
  • Prepare detailed financial reports to support data modeling and business proformas for new sites and services.
  • Utilize a variety of information systems and databases

Compliance & Clinical Quality:

• Responsibilities
  • Support the department’s efforts to maintain compliance with regulations and accreditation standards
  • Manage Radiologist compliance with unique Ambulatory enrollment and supervision requirements
    • Participate in project planning meetings for new or expanding Ambulatory sites
    • Submit required updates to ensure medical director and physician supervision rosters are current at all times, for all locations. Ensure timely completion of enrollment e-signatures.
  • Work directly with the Sr. Practice Management & Finance Analyst to manage several areas of revenue and compliance integrity including-
    • Independently run and analyze a wide variety of financial reports to identify trends
    • Prepare focused reviews of financial, clinical and revenue cycle data to evaluate budget variance, charge capture, documentation, and reimbursement improvement opportunities
    • Accurately submit charge and other corrections to appropriate coding and billing teams
    • Support interdisciplinary clinical documentation liaison activities
    • Utilizing performance improvement techniques and methodologies, prepare best practice recommendations, project plan, metrics of success, and timeline for execution.
    • Co-lead Radiologist and other stakeholder education and training.
  • Manage assigned EPIC work queues to ensure organizational compliance.
  • Effectively communicate time-sensitive information to cross functional teams and management.
  • Manage review of monthly payer bulletins and compile radiology-based action items for management.

Perform other related duties incidental to the work described herein.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

JOB ELIGIBILITY REQUIREMENTS

• Bachelors degree in a business or health-related field is required.
• Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required.
• Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.

Preferred Skills:

• Demonstrated project management experience within in a healthcare or related environment.
• Ability to provide critical thinking and analytical skills to complex and comprehensive problems.
• Interactive professional with effective communication, organizational, and relationship-building skills.
• Understanding of radiology operations and experience with Electronic Health Record systems – EPIC preferred
• Working knowledge of healthcare finance and revenue cycle workflows
• Intermediate user of Microsoft products (Excel, Powerpoint, Word) with desire to advance skills
• Growth mindset with on-going desire for professional development

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.