Financial Care Counselor (Commitment Bonus Eligible)

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

This is a float position and may require some travel.  Hours are 8 a.m.–4:30 p.m.

*Now offering a $5,000 commitment bonus that will pay out in 2 equal installments over 12 months in 6-month increments.

Occ Summary

Coordinate and participate in various duties associated with the daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling. The position also involves customer service, message distribution, ancillary scheduling and preparation, and referral management.

Work Performed

Prepare for clinic visits by reviewing next-day patients and completing next-day preparatory activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash, and a collection bag. File history sheets, ancillary reports, and all other required permanent record documentation. Return medical records. Attach HIPPA/medical documents to the encounter forms. Check-in patients upon arrival at the practice. Identify the correct patient information in Maestro Care.

Verify the patient's demographic data. EditMaestro Care as needed. Accurately identify the appropriate account for the patient visit. Present and educate patients on the required forms and obtain signatures as required by policy and procedure. Complete all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient-specific chart documents and requisition/transmittal documents. Copy, print, and distribute insurance cards as indicated by procedure. Coordinate labs and procedures as requested. Maintain private physician-office charts and prepare encounter forms. Investigate and account for the missing encounter for Ms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge postings in Maestro Care.Schedule tests and procedures. Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on the insurance plan.Ch eck-outpatients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician, or returning messages to physicians, nurses, and others. Report obtained by the physician and scheduled tests and procedures. Answer telephone, medical, and other information from patients and refer physicians accurately, completely, and timely. Disseminate messages according to communication standards

Knowledge, Skills, and Abilities

Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette.Demonstrated ability to manage and prioritize work, provide oral and written instructions, communicate effectively with customers, and establish and maintain effective relationships with others. Must be able to apply specific departmental policies and regulations relating to verifying patient information, collecting payments, and keeping records and forms.

Level Characteristics

N/A

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related businesses.

Experience

Two years of experience working in hospital service access, clinical service access, the physician office, or billing and collections. Or, an associate's degree in a healthcare-related field and one year of experience working with the public. Or a bachelor's degree and one year of experience working with the public.

Degrees, licenses, and certifications

None required

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.