HIM TECHNICIAN II

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary

Performs specialized or advanced health information on activities necessary to organize, maintain, and use electronic patient health records. Positions at this level demonstrate a strong, independent work ethic, exceptional customer service, outstanding analytical and problem-solving skills, and the ability to make decisions based on standard operating procedures. It requires the ability to interpret and explain policy and internal requirements related to health record documentation, policies,  and procedures. Specific job responsibilities are based on the service unit within the Health Information Management assigned, including performing HIPAA-compliant screening of incoming requests for protected health information of our patients, distribution of medical records, dependency management, duplicate pair resolution, deceased flag management, management of calls for medical record numbers, deficiency management to assure compliance with federal and state regulatory and accreditation body requirements for health record content, and timely completion and document management to include the capture of health records in an electronic format. Expert computer skills are required to navigate and query multiple electronic systems required to complete complex tasks.

Work Performed

Document Management Functions: Maintains the integrity of the Clinical Data Repository (CDR) with comprehensive Matter Expert knowledge of applications, workflow, and integration within Hyland OnBase, Solarity, and Maestro Care related to scanned document archival to troubleshoot user concerns. Provides training and education resources to customers as needed. Monitors, investigates, and takes appropriate action to resolve complex errors and interface errors preventing document upload to the electronic health record within multiple systems. Performs audits, analyzes data, prepares reports, and communicates findings to leadership. Failed Fax: Communicates effectively and timely with the individual and the intended recipient to resolve transmission issues preventing the successful transmission of information.Monitors electronic fax transmission failures and resolves them to ensure the timely release of outbound faxed information. Monito investigates and takes appropriate action to resolve failed errors preventing documents from transmitting and resending information.

Prepare and report daily metrics for fax transmission and failure. Demonstrates an intermediate level of skill with Microsoft Office (Word, Outlook, and Excel). Monitors submit and respond to service desk tickets related to failed X transmissions. Coordinates updates with the Maestro Care Provisioning (SER) and DHTS Team to ensure accurate fax information within the Maestro Care database to prevent future errors of Information Functions: Complete the final review of authorizations or requests for records and process simple requests for continuity of care, disability, and insurance. Activities required include research and compilation of findings into summarized reports that will be shared with external clinical providers (authority not required), the Office of Social Security Disability (authorization required), and insurance requests (authorization required). Patient Identity Management Functions: Duplicate medical record number merge Analyze & review patient overlays and update basic demographic information. Escalates complex issues requiring correction, such as MRNunmerge and contact moves, and does documentation corrections.

Knowledge, Skills, and Abilities

Good organizational skills, excellent investigative and analytical skills with a detail orientation, and strong follow-through capabilities. Excel at verbal and written communication skills to effectively problem solve, develop working relationships and assist system users. Must be able to meet deadlines, work independently, set priorities, and maintain confidentiality. Ability to work calmly and efficiently in high-pressure situations. Intermediate knowledge of human anatomy and medical terminology is highly recommended. Intermediate to expert skills using Windows-based software and familiarity with information technology hardware and software in a local and wide area network environment.

Minimum Qualifications

Education

A high school or GED diploma required

Experience

4 years of experience in Health Information Management, Document Management, or a healthcare-related field is required Associate / bachelor degree in Healthcare, Business, IT, or a Field can substitute for 2 years of experience Associates Degree in HIT preferred

Degrees, licenses, and certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.