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Supervisor, Accounts Receivable - PB Coding Operations: Medicine - Remote

PRMO Full Time Durham, North Carolina
Requisition Number: 243165

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

REMOTE POSITION: (Monday - Friday: First Shift)

Job Description:

Supervision hiring, performance appraisals, promotions, transfers and vacation. Duke Accounting System performance of duties. Personnel Practice Accounting/Bookkeeping setting forth progress, a diverse trends and appropriate recommendations. Duke Payroll System analyze trends, PC Word processing Software PC Spreadsheet Software Budget projection. Supervise and coordinate the activities of the Accounts Receivable section of the Duke Hospital Business Office. Supervise and coordinate activities of the Accounts Receivable section of the Duke Hospital Business Office to include the processing of third party claims and the maintenance, review, updating and collection of patient accounts in accordance with hospital credit policy. Various transactions including refunds, ability-to-pay allowances, approve discounts and write-offs for hospital convenience; evaluate and process insurance denials and late insurance claims information as required. Investigate special collection problems and confer with patients or financially responsible persons as required to advise concerning hospital credit policy and to make arrangements for payment of outstanding accounts; recommend transfer of patient accounts to Delinquent Accounts section. Maintain liaison with hospital and clinic supervisory personnel to coordinate efforts in resolving problems concerning collection of patient accounts receivable; answer inquiries from insurance companies concerning outstanding accounts as Assist in the preparation of reports and analyses ,Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent Plan and conduct meetings with subordinates to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards. Develop and recommend operating policies and procedures for Accounts Receivable section. Assist in the determination of fiscal requirements and the compilation of budgetary recommendations. Initiate various personnel actions including, but not limited to, schedules, train new employees. Knowledge, Skills and Abilities INTERVIEWING SKILLSOFFICE PROCEDURES BILLING/COLLECTIONSINS URANCE CLAIMSCORRESPONDENCEPC DATABASE MGT SOFTWARE

Minimum Qualifications


Work generally requires knowledge of clerical and accounting principles usually acquired through an associate degree in Accounting or a directly related field.


Work generally requires five years of progressive experience in an accounts receivable environment. A bachelor's degree in Accounting or directly related field may be substituted for the education requirement and 2 years’ experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensures, Certifications


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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You’ve always been called to care – and we share your dedication to making a meaningful difference in the community. With the entire team united through this purpose, there are no limits to what we can achieve together. You’ll have all the resources you need here to leave a legacy of exceptional service because at Duke Health we support you in your calling to care.

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On Forbes list of Best Large Employers, we are the #1 healthcare recipient in North Carolina for 2023.

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